It’s time for another episode of Better Merch…Better Marketing! This week, Jade Crider (your Branding Bestie) and Kirby Hasseman are back to talk about marketing that actually makes sense, creative ways to connect with clients, and a little bit of tech-induced rage.
This episode was packed with fun stories, smart lessons, and a few laughs along the way—let’s dive into the highlights.
Canva’s Confidence: The Power of Transparency in Marketing
We’re starting this week’s episode with a rare shoutout for a big brand that’s doing it right.
Canva—one of the world’s most popular design platforms—recently sent out subscription renewal emails in advance of renewal. Sounds simple, right? But in an era where most companies quietly renew subscriptions and hope customers don’t notice (or cancel), this move stood out.
Kirby pointed out that this shows confidence—and integrity. Canva isn’t trying to trap customers. They’re saying, “Hey, your renewal is coming up. Make sure this still works for you.”
That kind of honesty builds trust. It also makes customers more likely to stay with a brand long-term. As Kirby said, “When you do the right thing, it shows that you’re confident in your value.”
It’s a great reminder for all of us in business: transparency is marketing, too.
Jade’s Creative New Prospecting Strategy
Next up, Jade flipped the script on traditional sales outreach—and it’s paying off.
Instead of cold emails or standard pitches, she’s using social media to introduce herself and her style. She created a video asking people to tag brands that might fit her vibe, and then she follows up by creating short videos showing what merch she would recommend if she worked with that brand.
It’s creative. It’s personal. And it’s fun.
The early response has been fantastic—and it’s easy to see why. It’s a fresh take on outreach that feels more like a collaboration than a sales pitch.
This strategy also highlights something Jade and Kirby both preach: in marketing, show—don’t just tell. Instead of telling people she’s great at branding, Jade is proving it through her creativity and initiative. It’s an inspiring approach for anyone looking to stand out in their industry.
The Tech Glitch That’s Causing Calendar Chaos
Then came the rant (and honestly, who could blame him?).
Kirby shared a growing frustration: companies automatically adding meetings to his calendar without his consent—and when he deletes them, they come back. It’s not just inconvenient; it’s infuriating.
The marketing lesson here? Just because technology lets you do something doesn’t mean you should.
Automation is powerful, but when it crosses the line into intrusion, it damages your reputation. As Kirby put it, “If your marketing tactic makes people mad, it’s probably not good marketing.”
This was a great reminder that empathy should always guide technology use. Ask yourself: Is this helpful or annoying? The answer matters more than the feature list.
Product of the Week: 24-Can Glacier Peak XL Cooler Bag
This week’s featured product is one that’s cool in every sense of the word.
The 24-Can Glacier Peak XL Cooler Bag from HPG Brands is the kind of branded merch that checks all the boxes: functional, durable, and totally giftable.
Check it out here: 24-Can Glacier Peak XL Cooler Bag
It’s perfect for tailgates, outdoor events, or employee appreciation gifts—and yes, you can find it in our shop.
With its generous capacity and quality construction, this is one promo item that won’t get left behind.
Shout Out: Friends of the Park Half Marathon, 10K, and 5K
Finally, this week’s shoutout goes to a fantastic local cause: the Friends of the Park Half Marathon, 10K, and 5K!
This event raises funds for the park system in Coshocton County, helping improve the trails, greenspaces, and recreation opportunities that make the area such a special place to live and visit.
Whether you’re running or cheering from the sidelines, it’s a great way to support the community—and get a little exercise in, too!
Final Thoughts
This episode of Better Merch…Better Marketing had a little bit of everything—brand lessons from Canva, creative sales inspiration from Jade, and a healthy reminder from Kirby that not all tech tricks are good marketing.
The through-line? Great marketing is human. It’s transparent, creative, respectful, and intentional. Whether you’re designing merch, crafting a campaign, or just sending a renewal email, how you do it matters.
Catch the full episode now and join the conversation. And don’t forget—if you want help creating branded merch that gets people talking (in a good way), reach out to the team at Hasseman Marketing. We love helping brands do marketing that makes people say “thank you.”
If you need help with branded merch, merch strategy, or creative ideas to grow your brand or your team, let’s talk. We’d love to help you. Get your TARGET Hiring Playbook here for free!
