This blog was written in November of last year…and has been updated in January of 2022.
It’s affecting all of us…in nearly every industry. We are seeing the challenges in our businesses…and our personal life. Most of us have not spent nearly any time thinking about our “supply chain,” and now we hear about it every day. It doesn’t matter if you are trying to buy a car, a computer, a t-shirt or a loaf of bread. The issues are everywhere.
The Supply Chain is currently broken
I am not interested in placing blame here. There are plenty of theories about that. The problem with just placing blame is, for most of us, there is little we can do about any of that. We are not heads of state. And to be honest, the supply chain is not “owned” by any one organization. So even if you are a “head of state,” that won’t get you very far either. The supply chain is broken…and it’s not getting better soon. It’s an “is.”
So what can we do about it?
If we accept that the challenges are there, then it’s a reality we all have to deal with. So what can any of us do about it? While we can’t really affect change with the problem, there are some things that each of us can do to help our businesses navigate these times more successfully…and with less stress. Here are 7 things you can do to deal with the supply chain challenges that we are all facing.
Expect Price Increases
We hate to be the bearer of bad news here, but it’s coming (or here). With suppliers aggressively trying to bring products into the United States and the port congestion continuing, we will all start to see costs rising on promotional products. We are already starting to hear from customers that products they have ordered previously are higher. Part of this is basic “supply and demand” economics, but it goes well past this. The cost to ship a container of goods into the United States went from $4,000 to $32,000 in some cases. This has a trickle-down effect, that will touch all of our purchasing…not just your branded merchandise.
I know. I know. It’s not what any of us want to hear. But it’s important that we are prepared.
Action Step: Be prepared to either increase your budget on these items or get ready to adjust items or quantities.
Plan Ahead
Updated:Many of our customers listened in the 4th quarter of 2021 and it helped! But here’s the thing…just because Christmas is over doesn’t mean the supply chain woes are fixed. Rush orders are still going to be a challenge to be sure. As we said then, these supply chain issues are not going away on December 25th. Now is the time to begin thinking about your 1st and 2nd quarter (and beyond) initiatives. Just like with the pandemic, “waiting for this to be over” is not a great strategy.
So we all need to continue to plan further ahead. It’s imperative if you want to have items for your next event. The good news is, we are moving back to having events again. But we will need to plan out further if you want to have your branded merchandise in time. As we said last year, if you used to plan 2 weeks out, double or triple that timeline. You will be glad you did!
Action step: Take the time to plan out the events you know are coming next year, and get the ball rolling now.
Have Plan B (and C)
Even if you placed an order when there was stock, that inventory might disappear like manners on Black Friday. We talked about this here. You need to have a few alternative options as you plan out your marketing ideas. If you have selected a plan b and c, then you can move to those without having to start the creative process over again. The fact that the item you really wanted is out will still be frustrating (because it is), but you will be able to move on and still get something in time for your event.
Action Step: When selecting your first option, take a little extra time to select a “just in case” item as well.
Buy What IS In Stock
We have all been at a conference and come across that “perfect pen,” or seen a competitor with the exact promotional item we want for our brand. I have certainly been there. And to be honest, most of the time that is great for us. In those cases, you have done the research for us. All we have to do is go and find it! But this is not the time to search for a specific item to put your logo on. If you are this specific, you are destined to be frustrated.
Instead, this is the time to think about the emotion you want to elicit or the goal you want to achieve. Start there. Then work backward to what you want to achieve…with the items that are in stock. That is why we created our “In Stock and Ready to Rock” shop. We are updating this each week. It’s not perfect because the numbers are changing all of the time. But it’s better than searching for an item that is already out of stock and will not be back in inventory until March (or June).
That leads nicely to keeping an open mind to new ideas. While you might have always used a Nike polo for your sales team, this might be the year you need to think differently. Be open. Who knows? You might find a brand you like just as well. Or, what about a custom apparel piece? If it’s going to take 8 to 10 weeks anyway, this might be the time to think “outside of the box” and create a custom solution.
Action Step: Now is a great time to be open to new ideas that might hit the mark.
Act Quickly
Once you have decided on an option, act quickly. The inventory numbers are not changing day to day…they are changing minute to minute. This is not the time to “take it back to committee.” If you do that, there is no guarantee that what you want will still be there. This is not a sales pitch. You just need to act quickly in order to get the items you want. You need to act quickly and then be patient. It’s not fair. But it’s true.
Action Step: Make a decision.
Be Kind
Being a frontline worker today is harder than ever. These are the folks that are handling the calls and the frustration of the public. They did not cause the issue, and to be honest, they can’t do much about it. So screaming at them does nothing to help you. The good news is, we have been blessed with very kind (and patient) clients for years. We have not run into this. But it’s a real thing that people are dealing with. So please just be kind. You can be “disappointed” and “not a jerk” at the same time.
Those are 7 things you can do to help with the supply chain challenges. If you want to chat further, we would love to help. Head here to set up a time to chat!
When done right, branded merchandise can be an absolute game-changer for your business. Most of us have been on the receiving end of a quality piece of branded merchandise. It can be a powerful bonding experience between you and the brand you love. On the other hand, most of us have also been on the receiving end of a crappy promo experience. You know the one. It’s where someone in the organization clearly decided to throw their organization’s logo on the cheapest item they could find. They might have “checked the box” in having something to give away…but they missed the mark for the brand.
They created “Brandfill.” You don’t want to do that!
This sort of useless, cheap promotional product decreases the brand value in the customer’s eyes. And let’s face it, most of the time it makes it straight to the landfill. That’s why we call it “Brandfill.”
So how do we avoid adding to the noise? How can we make sure that the next branded merchandise purchase is on point? It’s all about being intentional. Let’s get started with 3 questions to ask before you buy branded merchandise.
Where Is Your Perfect Customer When They Realize They Need You?
One of the superpowers of branded merchandise is the fact that they are incredibly targeted. You can use a great promotional product to reach directly into a customer’s office, kitchen, car, or even on their wall. One of the ways that organizations “get promo wrong” is when they create merchandise and just spray it out to everyone. Everyone is not your customer. You want to create branded merchandise that is specific to your prospect or client. That is why we spend the entire first lesson of our 5 Day Marketing Course on defining who that perfect customer is. (You can sign up here for free).
Now that you know EXACTLY who that perfect customer is, it’s time to dig one step further. Ask the question, “Where is my perfect customer when they realize they need me?” Are they in the car? In their office? Once you know who you are trying to reach and where they are…you can really be more specific with a piece of branded merchandise that will actually hit the mark!
What Is The Item’s Perceived Value?
Now that you have your perfect customer in your mind’s eye, and you know where to reach them, you can start to select items. As you begin to narrow them down ask yourself, “What is this item’s perceived value?” In other words, what will my customer THINK I spent on this? In a perfect world, I like to find an item that has a high perceived value. In other words, the customer or prospect feels like you spent more than you actually spent. It increases the value in their mind. That is why I love doing Double Walled Vacuum Sealed Tumblers…and why I have said that you should never buy a branded Yeti.
The goal is to find an item that your customer perceives as a $20 item, but you only spent $15. This is not the only reason to buy a piece of branded merchandise, but it’s a good tool for narrowing your list down.
What Would My Perfect Customer Love?
Finally, if you want to create raving fans, this last question is simple but powerful. When selecting your next piece of branded merchandise, will your perfect customer love it? Will they be over the top excited to receive it? If it’s a piece of drinkware, will it become their favorite? If it’s a t-shirt, will it be the one they always take out of the laundry basket first? If not, why not?
I can hear the “yeah-buts” now. I get that you don’t always have an unlimited budget. That is why finding your perfect customer is so perfect. You are not trying to create an amazing piece of branded merchandise for everyone. You are creating something that your tribe will love.
And if you are not creating something that will elicit a response, it begs the question, “Why do it at all?”
There I was, standing in front of a skeptical-looking group of local leaders. They were eyeing me strangely, with heads cocked to one side and eyebrows up because I had just said something strange. What sentence had made them look at me that way? What had I said? Simple.
“The haters help us.”
I was working with this group of amazing local leaders on an issue in Coshocton County. We were placing a tax increase on the ballot to fund a local Justice Center. It was a tax increase. So of course there were detractors! In every community, across the country, new taxes are (and should be) looked at skeptically.
Let’s Define Haters
To be clear, those that simply disagreed with the tax levy are NOT who I am calling “haters.” We have redefined this word to include everyone that disagrees with us. That is not the case. Civil discourse is incredibly important. In addition, for your business, haters are not people who don’t like what you have to offer or those that ask questions. Both of those are important for you to make your offer better. Even those that actively complain about you online can add value if you deal with them properly. I even wrote about 3 simple steps to deal with those complaints (or haters) here.
In this context, I am talking about the trolls. These are the people who are overly negative about any issue, service, or product you are promoting. This group of people is often the smallest but the loudest. They are mean-spirited, caustic, and intensely filled with vitriol and hate. No matter how often you try to (kindly) address their concerns, they keep piling on the negativity. They even sometimes go so far as to create clearly fake accounts so they can make accusations without retribution.
These, my friends, are haters.
So with that definition, you might be asking, “How can the haters help us?” I am so glad you asked. They really can help a cause or an organization, believe it or not. Here are two ways.
They Increase Our Reach
This is just delicious. Here is a simple secret when it comes to social media. Facebook (and other social media channels) want to keep you on their platform. In order to do that, the algorithm works to show you things that it believes you will find interesting. They are in the attention business and in order to keep yours, they want to show you interesting things. How do they determine what is “interesting?” While there are many factors, a simple way it is determined is through engagement. Engagement is measured by likes, shares, AND comments. So when a “hater” goes off on your page by commenting over and over again, they are telling Facebook that this is interesting and important…so it should show more people.
When managing the page, your first inclination might be to block them or delete their comments, I often advise against it. I would rather address any legitimate questions to show them (and the rest of the audience) that I care about the engagement. That shows the algorithm more activity and the audience a genuine desire to address the situation. The only time I delete comments is if they are profane, threatening, or libelous.
So by “hating” on us, they increase the reach of the message they say they are against.
They Decrease Their Credibility
In addition, this type of character is often a bit obsessive. They might comment over and over again on different posts saying the same thing. Or they might attack other people that support your business or offering. Basically, they are a hater to everyone…not just you and your organization. This sort of activity decreases their credibility in the rest of the discussion with the rest of the audience. The more they comment or “hate,” the more they do it.
So if they are decreasing their own influence, and they don’t like what you say, it tends to raise your reputation in the process.
That leads me back to the original sentence. While this type of person can be frustrating, “the haters help us.”
As a side note, congratulations to all of the community members that worked to pass several levies in the Coshocton community. It was a good day and I am proud to have had a small part in helping move these initiatives forward.
I love blogs, podcasts, and videos. Each of these has the chance to inspire me and lift me up. I have created time in my morning routine to put some good into my brain each day…and these are often my tool of choice. But if I really want to take a deep dive into a topic, I still am inspired by books. Whether I read a physical book or simply take a walk with the author (in audio form), books help me grow (and level up).
Over the course of the last 10 years, I have had the chance to read hundreds of books. Some have been forgettable. Others have been what I needed to hear at the moment. But here is a list of 29 Game-Changing Books for Business that have impacted me. I wanted to share them with you.
The E-Myth Revisited
This is one of the best business books ever. I have bought countless copies and have recommended it more times than I can remember. I have probably read it 10 different times and have found myself in a different place on the journey each time. If you are in business or want to start a business, this is awesome.
Profit First
When I first listened to Profit-First, I thought author Mike Michaelowicx was following me around. It spoke to the challenges I was having in my business’s cash flow right then. We tentatively adopted the philosophy and have not looked back. It’s been a game-changer for us. Mike’s goal is to “eliminate entrepreneurial poverty,” and for many in business, that is a real thing. Love this book.
I think each one of Sinek’s books has gotten stronger. And while I really enjoyed “Start with Why,” I thought “Leaders Eat Last” was even better. Sinek goes into what makes a great leader and even the biological reasons for it. Powerful information…and super interesting too!
Infinite Game
As you might expect, this is my favorite of Simon Sinek’s books. He explains the difference between a finite game and an infinite game and why it matters so much to know what kind of game you are playing. For me, it crystallized the idea of playing a “long game” in business. It’s what I have long believed and discussed, but Sinek does it in a much more articulate way than me!
The Thank You Economy
I love Gary Vaynerchuk. I am a fan. But while I love his content, his energy, his speaking, and his philosophy, I don’t always LOVE his books. But The Thank You Economy was different. Gary talks about using social media to create appreciation, value, and connection at scale. Loved this one.
Pumpkin Plan
This is the second Mike Michaelowicz book on the list. I am a fan of Mike’s work and this is a powerful one about differentiation. He says “The Riches are in the Niches” and explains how to find your niche and grow into it. He even spends a bit of time explaining how to “fire a client” which just seems so hard for some entrepreneurs. The Pumpkin Plan is worth harvesting.
Purple Cow
I am an unapologetic fan of Seth Godin. He is a thought leader in business and marketing. And he has the ability to say things in a way that is simple, yet powerful. “If you want to be remarkable, you have to do something worth remarketing about.” Read this one if you want to stand out in a crowded marketplace.
The Dip
While this is probably not Godin’s most famous book, it is the one I find myself quoting the most often. It’s short and powerful. When you start something new, you will be learning fast and your improvements will be fast. Then, that will excitement and progress will slow down. It will not be as exciting. This is the Dip…and it’s when most people quit. Get through the Dip…and you become the expert.
The Practice
His most recent book (as I type this), The Practice is a powerful reminder about how we get better at anything. If you want to build a career, a business, your fitness, content, or a life…creating a Practice will help you do it.
Ultimate Selling Machine
If you are an entrepreneur or are in sales (and we are all in sales), this book is powerful. There are strategies for everything from creating a sales process to building real relationships. Love this one.
High Trust Selling
I read this one a long time ago, and it was one of the first books that changed my business. Duncan’s observation is that 80% of our results in sales come from 20% of activities. But as salespeople, we tend to focus on the wrong part of the business. We need to hire out the 80% that does not make us money.
The 5 Second Rule
File this under “simple but powerful.” Mel Robbins gives you a 5, 4, 3, 2, 1 solution for procrastination. Along the way, she gives powerful insights into performance and life. Oh…and this is a great audiobook if you enjoy those.
Finish
Jon Acuff is a great writer and speaker. His sense of humor helps me get lessons I might otherwise miss. While I love his book Start (Punch Fear in the Face), the book Finish was more powerful for me. I have never had problems starting things…but finishing? Squirrel! He gives some great tips on getting your project to the finish line.
I got this book recently at the recommendation from a friend. It’s a great look at how to improve a bottleneck and flies in the face of traditional manufacturing policy.
Known
Want to build your personal brand? I really enjoyed this book from Mark Schaeffer on how to make it happen. In this book, he outlines the 5 steps you need to take to build your brand and become Known.
Building Your Storybrand
Donald Miller wrote this gem that outlines why most companies get their marketing wrong. It was a real “a-ha” moment for me and shined a light on why sometimes messages work and sometimes they don’t. Who is your marketing making “the hero of the story?” Most of us make ourselves the hero. The customer needs to be the hero. Miller explains why in this wonderful book.
Marketing Made Simple
Now that you understand that the customer needs to be the hero of your marketing story, Marketing Made Simple digs into the tactics of how to make that happen. This book outlines a step-by-step process to create a marketing machine that works for your business.
Dare To Lead
Most of us are afraid to put ourselves out there. We don’t want to be completely authentic because it doesn’t feel like “what a strong leader would do.” Brene Brown breaks down those myths and challenges us to lean into them. I feel like this book made me a better leader by making me a better person.
Extreme Ownership
And speaking of leadership, it’s hard to learn from better teachers than Jocko Willink and Leif Babin. These two team up to give amazing lessons in leadership combined with stories from leading teams in combat. Oh…and if something is going wrong in your company, or division, or family…you should take extreme ownership. Good one here.
Meditation for Fidgety Skeptics
Everywhere I looked, I saw people telling me I needed to meditate. But I didn’t know how to do it. I felt like I was doing it wrong. It felt strange and weird. This book breaks down some of those myths and gives you permission to get started with “just one minute” if that’s what you need to do. This is a good introduction for someone that feels they might need meditation in your life…but does not know where to start.
The Subtle Art of Not Giving a F*ck
If you are offended by strong language, this book is not for you. However, if you can get past that, there is a zen-like quality to much of this book that really connected with me. One of my favorite lessons, which I talk about here, is the idea that successful people are willing to “suffer through” things to get to what they want. Not everything will be easy. If you want to reach your goal, you need to decide what you are willing to suffer through.
Scrum
This book is sort of the bible for Agile productivity. We read it as a team. If you want to get more done as a team, this book is a must-read. Can you break down tasks into small enough pieces so that every member of the team can help? You probably can…and SCRUM lines up how.
4 Disciplines of Execution
Let me see if you have been there. We come back from a conference (or read a book) and want to implement a great idea. We start strong, but then the “whirlwind” of business and life gets in the way. The 4 Disciplines break down how to identify the Wildly Important Goal, and create a process to make improvements with your team.
Epic Content Marketing
If you want to do content marketing “right,” this is your manual. Joe Pulizzi talks about the start of his company and how creating compelling content (for the customer) works. He shows you how to create an audience and story-tell in a way that will build your brand. Loved this one.
Hug Your Haters
So you have created a social media following that is worth having. What do you do when “the haters” show up? Jay Baer says you need to “Hug Your Haters” in this book about dealing with tough comments on social. Jay gives the playbook on what to do when complaints happen (and they will). Most of us want to ignore the comments so they go away. Jay explains why that is the wrong play…and how doing it right can change haters into fans!
Never Split the Difference
Life is a negotiation. If you are in business, you already know this. In this powerful book, Chris Voss takes us inside some amazing stories from a hostage negotiator…and how many of them can apply to you.
Living With a Seal
And I wanted to end with a fun one. Jesse Itzler tells the story of how he invited the “toughest man on the planet” David Goggins to live with him for a month and train him. When I listened to this, no one knew who David Goggins was…but it all makes sense now. While there are some sincere lessons here about how far we (as humans) can go, this one was fun.
So there you go. Here are 29 game-changing books for business and personal development. These are books that have helped me level up in business and life.
(Coshocton, OH)—Coshocton-based marketing firm and promotional products distributor Hasseman Marketing & Communications is excited to announce new digital marketing services for new and existing clients. While Hasseman Marketing already provided marketing services to clients, this new Consolidated Inbox service will help streamline communication for clients and will provide an affordable way for customers to market themselves.
“We offer an all-in-one communication platform for your business,” says Haywood. “That will help you automate your follow-up and interaction with your customers. Leading to more happy clients and more money in your pocket.”
The new consolidated inbox platform solves the challenge that many businesses have in keeping up with communication. When customers and prospects reach out to you on social media platforms, they expect a prompt response. The more platforms you are managing, the harder it is to keep up. And when they don’t get a response, customers often get frustrated, or even worse, move on to your competition.
This helps to keep many of those messages in one place.
In addition, this also provides a platform to reach out to satisfied customers to request Google reviews and build your online reputation.
“We have been discussing the new service with clients and the response has been overwhelmingly positive!” says Hasseman Marketing CEO Kirby Hasseman. “It’s great because it’s not only powerful, but it’s an affordable tool for clients that might not have been able to afford more elaborate marketing services.”
A week or so ago (as I write this), something happened that rocked a huge group of people to their core…Facebook and Instagram went down for around 6 hours. While you can comment about the addictive qualities of social media and our phones (and that’s a blog for another day), I looked at it through the eyes of a marketer. The fact is, many businesses use social media exclusively to market their businesses. Some businesses talked about losing millions of dollars during that 6-hour stretch because everything they did (marketing, selling, and collecting money) all happen through Facebook.
So it begs the question…what happens when Facebook goes away?
What will you do if the largest social media platform stops? How will you market your business or your organization without Facebook? Now before anyone gets on your high horse, this is not a blog designed to bash Facebook, or using the platform to market. From my perspective, an organization would be crazy not to use this resource. You can find us on Facebook here. For all its faults, I still see Facebook as the number one platform to promote just about anything online. But some of us (maybe me included) have become overly reliant on this one platform to meet our needs.
The most obvious and immediate strategy, if this happens, is to move to another social media platform. As a matter of fact, that’s exactly what happened that day. Twitter usage took off, as did Linkedin, TikTok, etc. And in talking with other marketing experts about this very situation, that was their first suggestion. As my friend Bill Petrie said, “When Facebook goes away it will likely be because another platform became more important.” That’s a great point. So first step…go to where your clients are hanging out.
While this is good advice (and it is), there are challenges here too. What if Facebook goes away quickly? What if the platform that takes on most of the users is not one you have a following on? You have the audience built on Facebook. The challenge, of course, is that you would need to start over to build your audience again. So if you need to build that audience on another platform at some point, maybe you should begin before you need to.
Takeaway: If your audience can only access you on one platform, you might want to consider building another.
Using Physical Marketing
One of the most powerful things that social media has allowed companies to do is to create a real relationship with their customers. Traditional media was one-sided. But social media allows for conversation. While Facebook is a powerful distribution tool, it does allow for you to hear from your tribe. That is really cool. Now that you have done that work, it’s important to continue to solidify that relationship. One powerful way to do that is by using high-quality branded merchandise. Get your brand in the hands of your advocates and let them help you spread the word.
This is what the best marketers did during the pandemic. When there was no way (other than social media) to reach customers, creative marketers started to send boxes of branded merchandise to their employees and their customers to their homes. This created a connection that did not exist in the “real world” because of our isolation. It’s powerful. So why wait? Start a campaign to get amazing coveted merchandise in the hands of your best customers.
Takeaway: Create a quarterly appreciation program targeted at your Top 20% of customers.
Rented Versus Owned Media
Since the early days of marketing, we have become very comfortable with “rented media.” That is when another entity “owns” the audience and we just rent their attention for a short time. We did this with radio, newspapers, and TV. Those companies owned the audience and we paid for access. As social media proliferated, this relationship became a bit more confusing. As we built our audience on these platforms, we got lulled into thinking that we “owned” the audience. But we don’t. If Facebook decides to change their algorithm, they don’t have to check with us. They own the audience. So does every other social media platform. That became incredibly clear when Facebook and Instagram went down. Boom..”our audience” was gone.
That is why it’s so important to create an audience that is actually our own. How do we do this? The best way is to get your fans to sign up for an email or text list. When a customer opts in to receive messages from you, they are really a part of your audience. You have the right to send them messages when YOU want to. While many marketers ruin this by spamming people with too many offers, many do a great job of providing value and giving great offers that the audience is excited to see. Do that.
But we all know that (thanks to those spammers) most people don’t just go around handing out their email address to everyone. Most of us have been burned by that! So it’s important to create an offer of real value so the audience is excited to hand over their information. Then, it’s equally important to value that audience. The audience you “own” is a true value to your company. We do this. That is why we have created this 5 Day Marketing Course. It’s totally free…and we hope it provides you value. Sign up today and join our VIP list!
Takeaway: Create an offer for your customers to “opt-in” to sign up to get emails (or texts) from you.
Have A Website That Works For You
I have repeatedly heard from new small businesses, “Why do I need a website? I have a Facebook page!” Well, my friends…this is why. If that platform goes away, so does all of your ability to tell your story. In addition, though Facebook is a powerful marketing tool, not everyone is on it. That means that even if they WANT to see your message or learn about your service, they can’t. You need a website.
But you don’t JUST need a website. You need a website that works for you. Many companies have what I call a “brochure website.” That is a great start. But if you want to succeed in a world without Facebook, you need a website that can help people find you. That means a website that Google can find. Have you done a search for your service? Not your name…your service. Are you coming up near the top? If you are not in the first few search results, you are effectively invisible to your potential customers.
In addition, your website is a great place to start providing actual value to your clients. You are the expert in your field. Start acting like it on your website. Write a blog that answers questions. Create a podcast. Start a video series that helps clients. Create content and host it on your site. This builds your credibility in the marketplace. It shows that you are willing to “Give First.”
In addition, it’s the place where you can not only sell your service but also have offers that allow customers to give you their contact information and you can build that audience you own.
Takeaway: Create a website that really tells your story and acts as a business builder for your company.
Put It In Writing
We have all heard prognosticators tell us “Print is dead.” But a funny thing happened when nearly everything shut down during the pandemic. Businesses needed an affordable way to tell their story and promote their business. So they turned to print and direct mail. Social media is a great way to promote your organization. But I don’t recommend abandoning all other forms of marketing. If Facebook goes away, you will still need to tell your story…and do it affordably. That is when you might want to turn to print.
And here’s the thing, with many of your competitors moving away from print, it might be a great time to get valuable attention in that same place.
Takeaway: Don’t forget about print to tell your story…today and in the future.
So what can you do if Facebook and Instagram go away? How will your organization tell your story? These are just a few ways you can still stand out. And if they work then…it might be time to start implementing these strategies right now.
