by Kirby Hasseman
Some people just don’t like me. I am not for everybody.
I was having this conversation yesterday with Josh in my office. It’s a reality that everyone faces. No matter how hard I try to be a good person, or how much I want everyone to like me, it’s not going to work.
Some people have good reason not to like me. I might have done them wrong. I am not perfect. Some people have have heard something about me that they don’t like. Maybe from the group above. Some people just don’t like my face.
For whatever the reason, not everyone will like me. And that’s ok. I am not for everyone.
The same is true of your organization. No matter how hard you work to take care of each and every customer, some people will not like you. Because despite of your best efforts, there will be times when things go wrong. You (or your organization) might mess up and frustrate a customer. You won’t mean to…but it will happen. Those people might tell a few friends…so they won’t like you either. And some people will decide they don’t like your logo (your face).
But here’s the good news. You don’t need everyone to like you. Because if you are working hard and showing up every day, you will find people that LOVE you. You will uncover people that are fired up about your services (and you) and are excited to tell others about them! They will have a great experience. They will tell their friends. And they will love your face!
This is the group you (and I) need to focus on. We need to spend all of our time, money and energy on this set of people. They are the ones that we can build a business (and a happy life) on. This is also the group we can best serve.
This sentence can either frustrate you or set you free. I am not for everyone.
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by Kirby Hasseman
Delivering Marketing Joy is one of the pieces of content that I am most proud. Why? Probably because it was one of the first consistent pieces I produced…and it helped put me on the map.
Now, nearly 250 episodes later, it’s still rolling. As you might expect from a journey like this, I have learned a lot from Delivering Marketing Joy. But what can it teach you? Here are a few lessons I am proud to share.
Don’t Listen To The Voice: I have talked about this before here, but it’s worth mentioning again. The hardest voice to overcome when starting something like this is the one in your own head. For Delivering Marketing Joy, I had to overcome the voice telling me that no one wanted to talk to me on an interview show. Who was I? I am so glad I pushed through that. Most people were more than willing (and generous) to spend the time.
Share Platforms: One of the reasons I think the show worked (early on) was because I was sharing platforms with other people in the industry as I grew my own. In my first episode I talked with Mark Graham. He was already an influencer in the industry, so I was able to leverage his audience too! Obviously, the goal is to provide value. So by sharing platforms you get to share the goods with more people.
Stay With It: When I was about 20 or so episodes into the show, I was kind of tired. I was proud of how many shows I had done…but I did not know whether it was worth it to continue. Insert Seth Godin. I got the chance to interview him (with Mark Graham) and Seth mentioned that he had seen the show! Wow! Then he said something I will never forget. “Stick with it. In 3 years you will be glad you did.” At the time I did not have the next episode lined up! But I did keep it up. And Seth even agreed to be my guest when I got to Episode 100. Watch that here.
Be Consistent: This is something I preach a lot…because I think it really matters. If you want to build an audience (and I am still working on it), you need to be consistent. It’s important to the audience. But I think it’s important to you too. It sets a deadline. Otherwise, it becomes really easy to “just miss one.”
Start With A Few in the Bank: This leads nicely to Start with a few “in the bank.” When I started DMJ, I heard that the average web show never makes it to Episode 5. I have no idea if that was true. But I was obsessed with starting with 5 shows done! That bank of episodes gave me some confidence and gave me time to get more going!
Don’t Worry About the Metrics (at first): It’s not about creating a “viral video.” It’s about creating value. Way too many people get really focused on the numbers too early on. It’s a recipe for frustration. You are (likely) not going to have a big audience at first…so the numbers are not going to be impressive. That’s fine. It will build. Plus, I have found that despite the numbers, you never know who is watching. Keep focusing on the value…the numbers will take care of themselves. Delivering Marketing Joy is a weekly class for me. I learn something all the time. But these are just a few lessons that I am reminded of as I look back.
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by Kirby Hasseman
I love what we do. Whether you call it Promo, SWAG, Premiums, Branded Merchandise, you name it.
We do marketing. We do fun.
And with each month, some of the best and the brightest minds are continually coming up with new and cooler products that all of us can put branded messages on. I just love it.
As I have said before (and I will say again) Promotional Products affect human behavior. If you want to drive people to a website, to work safer, to come to an event or to donate to a cause…the best organizations use Promo because it works. But what do I use on a regular basis? After all, I am in the industry! So what do I find myself using each week?
Though it changes, and I will update this list at some point…here are a few items I find myself using every week!
Clip It Vent Mount:You can find more details here.
12 oz Urban Peak 3 in 1 Insulator: this will be appreciated.
Stay Organized Journal: We did these as a team and I did not expect to like them as much as I do! It’s a great size and it has a great look. And let’s face it, no one ever throws away a journal. So as I use it each day to take notes (including ideas about this blog), I think this is a home run.
Twist Erase Mechanical Pencil: Check it out here.
Mission Pack Backpack: When it comes to backpacks, I know there are a lot of options. But this one just seems to suit me. I love the shape, color and functionality of this bag. I use it for my daily trip to and from the office. And I have even used it on longer, cross country trips as well. Oh…and have I mentioned you can do as few as one with your logo? Well…that’s pretty cool. Get more information here. So those are just 5 Promotional Products that I am using all the time.
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by Kirby Hasseman
I was standing at the cooler trying to make a decision. There were lots of choices (as there always seems to be). How to decide?
So I asked the person behind the counter about one I was considering. “Do you know if this one is good?” She didn’t actually answer the question. Her answer? “I have not had it. But we sell a lot of it. It’s popular.”
And even though I know (in my brain) that “popular” is not the same as “good,” I bought it. It’s something to consider as we create sales and marketing material. Whether it’s true or not, we equate “popular” with “good.” It makes purchasing decisions easier for us. As much as we say we don’t want to follow the crowd, most people do. So when you are asked if your product or service is good, maybe you shouldn’t answer that question.
But I am not sure that will be popular.
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by Kirby Hasseman
The Delivering Marketing Joy Podcast is back! Our goal here is to attack 2018 with a vengeance! The Delivering Marketing Joy Podcast will provide some inspiration, motivation and education to make it happen! Consider this your 10 minute “kick in the pants” to get your week started off right!
Today on the podcast we take a look at the recent Online 18 from Dale Denham. Dale recognizes his list of 18 Online Influencers (you can find the list here). This time on the Podcast I take a look at some lessons you can learn from the folks on this list…and how you can apply them.
Once again, special thanks to Dale Denham for putting together this list. It’s great for discussion…and pushes me to do more (and better) work. And congrats to my buddy Bill Petrie for being Numero Uno on the list this year! Awesome stuff. As always, make sure you never miss an update. We are posting new content every day. So sign up here for our VIP newsletter to make sure you get the best of the best!
by Kirby Hasseman
You would think the relationship between Politics and Promotional Products would be amazing. Whenever I think of the quintessential politician, it’s hard to get past them shaking hands and kissing babies without thinking of them handing out buttons to wear, notepads to write on or pens to write with! It feels like Politics and Promo are the perfect pair. But alas, that is not always the case.
The hypocrisy is always strange to me.
Usually it happens after an election cycle…or at the beginning of a budget cycle. A politician, looking for a “quick fix” to a budget challenge tries to find a place where they make a “big cut.” This is when the Politician turns on Promo. They make a declaration that their government will no longer spend money on non-essential items like Promotional Products.
This is just ONE example: Iowa Senator proposes cut on State Promo Spending. The promotional products were not “non-essential” when they were seeking to be elected, of course. At that point they were valuable election material! And that’s the thing. They ARE valuable campaign material. One of the things we know about (well done) Promotional Products is that they affect human behavior. If you want people to work safer, Promo can help. Do you want people to go to your website? Great news, an amazing Promo item will remind them. If you want them to vote for you, it works as well. (And if you want a legendary Beatle to jump up and down in excitement, a cheap t-shirt will work).
As a side note, as you live through an election cycle, most other forms of media make you frustrated with the process. TV ads, radio spots and Newspaper campaigns spread vitriol and hate. A well-done Promo campaign can help you celebrate your candidate…and keep you engaged in the process. But I digress.
The fact is, Politicians (and other leaders) should work to use the Promo that got them elected, to try and affect human behavior now that they are in office. Let’s face it. Some cool SWAG that brings your constituents some joy make us trust you more…not less.
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