by Kirby Hasseman
When I first entered the world of promotional products (or branded merchandise) I was so hungry to create business and opportunities that I would do nearly anything to make a sale. Oh, nothing illegal of course, but I was not choosy. I was not particular about the clients I took on or the vendors I worked with. I just needed to put food on the table, so “a sale was a sale.” In that season of my career, that was what I needed to do.
But as time went on, I learned and evolved.
I learned that one of my jobs was to curate products. That’s pretty straightforward. There are millions of options and our clients simply don’t have the time or the knowledge to sift through them all. If I could narrow the search to just a few appropriate selections, I would be serving my clients. I could help them create a cool branded campaign that fit in the budget and (hopefully) moved the needle for their desired results.
Then I realized I was also curating something else…my vendors.
After a great deal of time in the business, I realized that not all suppliers are created equal. This is not as simple as some suppliers are “good” while some are “bad.” That is a wild over-simplification. The reality is, we are all better at some things than others. Some of our suppliers have an amazing selection of low-priced branded merchandise. A few of our suppliers have totally creative art teams that can dazzle us with mock-ups. And a few vendors can turn our branded products really fast, but they are not the cheapest. Each of the suppliers has its strengths and weaknesses.
That leads me to an important lesson.
When it comes to branded merchandise, you can have it:
You get to pick two out of three.
While this lesson almost certainly applies to many industries, I can say for certain that it does to branded merchandise. As a distributor in this industry, it’s our job to do our best to guide you to the product AND supplier that can most effectively meet your need. As much as we want the industry to be amazon, it’s not. So if you want a branded campaign to be done in a week, there are options. They just probably won’t be the least expensive (or they won’t be done right).
As a side note, as I write this the challenge is doubly difficult. It seems nearly every industry is being affected by challenges in the supply chain (can’t get the product) or the labor force (can’t get people to work). It’s a reality we are all facing.
So my advice to you…plan ahead.
While that has always been the case, it’s really true right now. Stock is here today…and gone tomorrow. So please give yourself lots of time to make sure the item you want for your next campaign can make it on time. And if it’s not, it gives time to find a replacement.
If you want to schedule a time to discuss your next campaign, feel free to click here to set a time to chat. And if you want to make sure you never miss an update, join our VIP list here.
by Kirby Hasseman
When I first got into the promotional industry, I had a sales trainer (who also happened to be my dad) ask me a simple question. “What is the worst thing that can happen to a promotional product?” Being the young smartass I was (as opposed to the older one I am now), I grabbed the calendar he was holding out, looked at it, and then threw it in the trash can in the corner.
Smiling. He looked up at me and said “Exactly!”
He went onto explain that I noticed the promotional item. I looked at it. Then I discarded it. “That is the worst thing that can happen to a calendar (or any piece of branded merchandise). But that is the best thing that can happen with most other advertising!” This might sound like a simple story, but it has powerful implications for your marketing. When you are deciding how to market, you should consider the results you get with promo and other advertising.
I tell you that story to tell you this one. Sometimes there are problems when ordering branded merchandise. I have actually talked about that before here. So let me tell you about the time a Beach Towel order went sideways…and what happened.
It started like any other order.
I met with one of my favorite clients. Lisa Reed, Executive Director at RHDD, and I have a great relationship. I work hard to understand her business. She talks about that here. In addition, she asks me to push her on deadlines. She has so many details in her brain running RHDD (an amazing organization that serves people with Developmental Disabilities) that sometimes she needs me to help keep her on task on promotional projects.
I tell you this because of what happened next.
Lisa and I had discussed getting beach towels to recognize her team. She wanted to do something other than just her logo. She wanted a message recognizing how much she appreciated her team. We had bounced around a few ideas and landed on a message that said “My boss kinda thinks I am a big deal!” We had our theme and worked on a design to make it fun on the towel. In addition, we had discussed our deadline. Lisa had an event where she wanted to hand the towels out…and it was coming up quickly.
I sent over the proof for approval and did not hear back. As I mentioned, Lisa is super busy, so I sent another reminder. Still nothing in response. After I sent the proof over a third time with no response, I was starting to get nervous. The deadline was coming up fast. I got a message from the supplier that if we did not the proof approved today, they would not have their towels on time.
So I made the decision to approve the towels.
The supplier worked their miracles and the towels arrived on time for the event. There was one really significant problem. Lisa and her team had decided they were not going to do the beach towels. They had not approved the proof because they did not want to move forward. It’s not that they did not want to recognize their employees, they were not just not sure about the design. Lisa called me to tell me the “good news/bad news” situation. The good news is that the towels arrived on time. The bad news is, they had decided they did not want them.
Lisa was gracious and kind. It was my mistake. While I was trying to do the right thing to take care of my client (and keep them on deadline) I had most certainly over-stepped. But after seeing the towels, she decided to give them to her team anyway. At the designated event, Lisa and her leadership team gave the towels to her employees. The response at the event was great…but then something cool and unexpected started to happen.
One by one, when her employees went on vacation, they started to post pictures of themselves on the beach with their new towels! Without being asked, the team tagged RHDD on Facebook to show how much their boss “thinks they are a big deal!” For an organization that is proud of their employees, this was magic.
As a matter of fact, I would say “it’s kind of a big deal!”
While the situation was not ideal (I will never do that again), the outcome was really great. It does go to show you that, when you recognize your employees using beach towels (or other branded merchandise), good things happen. Even when the delivery does not go as planned, the outcome really can be powerful.
Special thanks to Lisa Reed for her leadership and understanding on this project! If you are looking for a great place to work that really does value their team, you can learn more about RHDD here.
And if you want to discuss an appreciation project for your team, let’s talk!
by Kirby Hasseman
We all want to get “back to normal.” You can tell that we are excited too. We have recently talked about when events would be coming back, and we have given you a preview of some great products for reaching your customers in the great outdoors. These give you an important preview of things to come.
And while it seems the news is improving (with vaccine roll-out and lower numbers), we are not there quite yet. So we wanted to give you a few hot branded products that will help you show appreciation to your team right now, and reach your customers right where they are.
So here our list of the Best Branded Tech Products for February.
Many organizations are making the decision to work from home permanently. And while we certainly got a real taste of it, many people are still trying to get all the tools to make it productive. This LED lamp and charger is the perfect addition to your home work space. It has an adjustable light with 3 levels and a wireless charger to make sure you can keep productive, even when on the move.
There is nothing worse than getting up from a work day and realizing your phone is dead. It’s time to workout, or do something fun, and you feel trapped. This wireless charger pad and phone stand help keep that from happening…and help you keep an eye on your messages all day.
Functional and cool. This is a great item to give your team (and your best clients) as it will be appreciated nearly every day. Wireless earbuds housed in a 400 mAh recharger case, these can be use to better concentrate at work, listen to music on the work out or to communicate on calls. When it comes to your brand, functional and cool seems like a message worth sending.
Living in the world we live in today, this might be the most functional of all. The idea is simple. Put your phone into the box and have it cleaned with a blue light to make sure you are not putting unwanted germs on your hands and face! When you are done, place the phone on top and use it as a wireless charger. Oh…and you can use it for more than phones! You can use it to sterilize glasses, watches, jewelry, smartwatches, fitness trackers, ear buds, credit cards, keys, small personal grooming tools, and other small objects.
There you have it! It’s our Best Branded Tech Products for February! If you want more information on any of these items, or you want other ideas to help build your brand now, click here and we can schedule a time to talk about your marketing.
When we Deliver Marketing Joy…your business thrives.
by Kirby Hasseman
During the past year, American’s spent more time outside. To be fair, this is probably true around the world, but after being cooped up in quarantine, we were all thirsty for the outdoors. Sales on RV’s, kayaks, and boats were all off the charts. We wanted to take advantage of any chance to enjoy some time in the outdoors. Prognosticators will tell you this trend is going to continue into 2021.
So how do you take advantage of this trend? Create marketing and branded merchandise that reach your customers, employees and prospects when they are happy…and out enjoying nature.
Here are 5 products to reach your customers in the great outdoors.
Urban Peak® Blue Ridge Trail 20 oz Water Bottle: We all know it. When you are out in the great outdoors it’s important to stay hydrated. Whether out on the boat, hiking the trail or at the beach, we need to have our favorite beverage with us. This awesome water bottle will keep your cold drinks cold and your hot drinks hot for hours. And with a great imprint area, you have a chance to really leave a mark. Get more information here.
Urban Peak® Slate 36 Can Waterproof Cooler: When you are out enjoying the fresh air with some friends, it’s great to bring a cooler. This 36 can size is not too bulky and can be great for a small gathering. No matter if you want to cola, water or your favorite adult beverages, this cooler bag with a leak proof liner has you covered.
BIG UN’ Camp Chair: When it’s time to take a load off, we have a great item for you. Travel chairs are always a great gift…but they are not all built the same. The Big Un Camp Chair was designed with comfort in mind. This chair features an extra-wide design, cushioned headrest, full length back pocket, mesh armrest pocket, and a cup holder to provide for the day’s necessities. The 400 lb. tag rating will give full confidence to the burliest user. Learn more here.
Coleman® 36-Hour 42-Can Marine Soft-Sided Cooler: I personally fell in love with this cooler at a golf outing. It has a great look and a perfect branding location. In addition, the quality of the cooler is top notch. And the top lid makes it easy to grab a beverage and go without opening the whole bag. You can find more info here.
FUSION BACKPACK CHAIR WITH COOLER: This is the chair you and your customers need if you are “going to be there for a while!” As the vendor says, this chair has so many features, you may want to make it your new office. Including a backpack, cooler, a shelf and so much more, the Fusion Chair is for the most discerning of outdoor experts!
There you have it! Here are 5 amazing products to help you reach your customers while they enjoy the great outdoors! Want more ideas? Please reach out to your HMC rep or click here to set up a time to chat!
by Kirby Hasseman
Whether you enjoyed it or not, 2020 taught us a lot of lessons. It turns out we need to wash our hands and cover our mouth when we cough. But once we got past the lessons we learned in Kindergarten, we found 5 marketing lessons from 2020 that can help us get ready to succeed in 2021…and beyond.
Use Foundational Marketing
When things are going well, it seems like every marketing tool and gimmick can be effective. But when times are tough, the opposite can be true. Not only can marketing efforts not work, but some can actually turn your clients off. That’s why 2020 taught us to make sure we have our “foundational marketing” shored up. This includes a more basic and cost-effective way of going to market. We found that our requests for direct mail went way up in 2020.
Why? Because our customers wanted to reach directly out to their prospects…and they wanted to do it in a very cost-effective way. Scratch that…they NEEDED to be cost-effective. When that happens, we often need to go “back to basics.” This means we saw an uptick in direct mail, postcards and custom calendars. These tools create the foundation for your marketing, and you should consider using them to build your brand in 2021.
Create Content…That Serves the Client
When everyone was required to start working from home, we saw a big spike in content being created. From our perspective, that is a good thing! But there is an important lesson to remember when creating content: it should serve the client. So much of what passes for “content marketing” these days is just a long form advertisement. While those pieces of content certainly has a place, the best content is created with the customer’s needs in mind. As a rule of thumb, no one searches for a commercial (unless they are created by Ryan Reynolds). Create something that answers a question you are asked all of the time. Giving value builds credibility with your audience and helps to create a relationship that can really help to grow your business.
Personalization Matters
Whether you want to create a marketing message that stands out, or you want to show your team that they are valued, personalization matters. As I said here, the most powerful marketing word is simple…someone’s name. This has always been true, but 2020 made us understand in a whole new way. Not only does personalization matter to help your marketing stand out, it can also be a safety precaution! No one wants to drink out of the wrong tumbler during a pandemic! Giving value through content is a great way to show someone that you care…and so is putting their name on a branded gift!
Real Cause Marketing Matters
One of my favorite trends in marketing has been the increase in organizations tying their brand to a cause. When we can promote our company AND do some real good in the world, that is a slam dunk. It’s become such a trend that it seems some companies are hopping from cause to cause, hoping to catch lightening in a bottle from their ‘good work.” I don’t think that is the way to do it. It feels forced, and the audience will sniff that out. On the other hand, if you can help a cause that really resonates with your brand and your team, you can not only make a difference…you can create great marketing too!
My friends Roger Burnett and Stan Phelps wrote a great book on this concept called Red Goldfish: Promo Edition. Check it out here.
Life Is Too Short For Cheap SWAG
For years, we have been proponents of focusing on higher quality branded merchandise and promotional products. The reason is simple: these items represent your brand. If you use cheap promotional products, that is what prospects will think of you! That concept has been highlighted in ALL CAPS during the pandemic. Why? Because most of the events where companies handed out “cheap swag” were cancelled. So in order to reach their customers, organizations were forced to drop ship branded merchandise directly to customers. And let’s face it, if you are spending $10 to $20 to ship something to your clients, you shouldn’t waste your money just sending a $.49 pen!
But an interesting thing happened. When organizations needed to be more thoughtful about their branded merchandise, effectiveness of the media actually increased! It turns out, when you create quality branded merchandise, your customers and prospects get excited to rep your brand. It’s called Delivering Marketing Joy…and 2020 has taught us that it is alive and well in marketing done right.
These are just 5 marketing lessons from 2020. We are excited to use these lessons in 2021…and beyond!
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