When done right, branded merchandise can be an absolute game-changer for your business. Most of us have been on the receiving end of a quality piece of branded merchandise. It can be a powerful bonding experience between you and the brand you love. On the other hand, most of us have also been on the receiving end of a crappy promo experience. You know the one. It’s where someone in the organization clearly decided to throw their organization’s logo on the cheapest item they could find. They might have “checked the box” in having something to give away…but they missed the mark for the brand.
They created “Brandfill.” You don’t want to do that!
This sort of useless, cheap promotional product decreases the brand value in the customer’s eyes. And let’s face it, most of the time it makes it straight to the landfill. That’s why we call it “Brandfill.”
So how do we avoid adding to the noise? How can we make sure that the next branded merchandise purchase is on point? It’s all about being intentional. Let’s get started with 3 questions to ask before you buy branded merchandise.
Where Is Your Perfect Customer When They Realize They Need You?
One of the superpowers of branded merchandise is the fact that they are incredibly targeted. You can use a great promotional product to reach directly into a customer’s office, kitchen, car, or even on their wall. One of the ways that organizations “get promo wrong” is when they create merchandise and just spray it out to everyone. Everyone is not your customer. You want to create branded merchandise that is specific to your prospect or client. That is why we spend the entire first lesson of our 5 Day Marketing Course on defining who that perfect customer is. (You can sign up here for free).
Now that you know EXACTLY who that perfect customer is, it’s time to dig one step further. Ask the question, “Where is my perfect customer when they realize they need me?” Are they in the car? In their office? Once you know who you are trying to reach and where they are…you can really be more specific with a piece of branded merchandise that will actually hit the mark!
What Is The Item’s Perceived Value?
Now that you have your perfect customer in your mind’s eye, and you know where to reach them, you can start to select items. As you begin to narrow them down ask yourself, “What is this item’s perceived value?” In other words, what will my customer THINK I spent on this? In a perfect world, I like to find an item that has a high perceived value. In other words, the customer or prospect feels like you spent more than you actually spent. It increases the value in their mind. That is why I love doing Double Walled Vacuum Sealed Tumblers…and why I have said that you should never buy a branded Yeti.
The goal is to find an item that your customer perceives as a $20 item, but you only spent $15. This is not the only reason to buy a piece of branded merchandise, but it’s a good tool for narrowing your list down.
What Would My Perfect Customer Love?
Finally, if you want to create raving fans, this last question is simple but powerful. When selecting your next piece of branded merchandise, will your perfect customer love it? Will they be over the top excited to receive it? If it’s a piece of drinkware, will it become their favorite? If it’s a t-shirt, will it be the one they always take out of the laundry basket first? If not, why not?
I can hear the “yeah-buts” now. I get that you don’t always have an unlimited budget. That is why finding your perfect customer is so perfect. You are not trying to create an amazing piece of branded merchandise for everyone. You are creating something that your tribe will love.
And if you are not creating something that will elicit a response, it begs the question, “Why do it at all?”
I love blogs, podcasts, and videos. Each of these has the chance to inspire me and lift me up. I have created time in my morning routine to put some good into my brain each day…and these are often my tool of choice. But if I really want to take a deep dive into a topic, I still am inspired by books. Whether I read a physical book or simply take a walk with the author (in audio form), books help me grow (and level up).
Over the course of the last 10 years, I have had the chance to read hundreds of books. Some have been forgettable. Others have been what I needed to hear at the moment. But here is a list of 29 Game-Changing Books for Business that have impacted me. I wanted to share them with you.
The E-Myth Revisited
This is one of the best business books ever. I have bought countless copies and have recommended it more times than I can remember. I have probably read it 10 different times and have found myself in a different place on the journey each time. If you are in business or want to start a business, this is awesome.
Profit First
When I first listened to Profit-First, I thought author Mike Michaelowicx was following me around. It spoke to the challenges I was having in my business’s cash flow right then. We tentatively adopted the philosophy and have not looked back. It’s been a game-changer for us. Mike’s goal is to “eliminate entrepreneurial poverty,” and for many in business, that is a real thing. Love this book.
I think each one of Sinek’s books has gotten stronger. And while I really enjoyed “Start with Why,” I thought “Leaders Eat Last” was even better. Sinek goes into what makes a great leader and even the biological reasons for it. Powerful information…and super interesting too!
Infinite Game
As you might expect, this is my favorite of Simon Sinek’s books. He explains the difference between a finite game and an infinite game and why it matters so much to know what kind of game you are playing. For me, it crystallized the idea of playing a “long game” in business. It’s what I have long believed and discussed, but Sinek does it in a much more articulate way than me!
The Thank You Economy
I love Gary Vaynerchuk. I am a fan. But while I love his content, his energy, his speaking, and his philosophy, I don’t always LOVE his books. But The Thank You Economy was different. Gary talks about using social media to create appreciation, value, and connection at scale. Loved this one.
Pumpkin Plan
This is the second Mike Michaelowicz book on the list. I am a fan of Mike’s work and this is a powerful one about differentiation. He says “The Riches are in the Niches” and explains how to find your niche and grow into it. He even spends a bit of time explaining how to “fire a client” which just seems so hard for some entrepreneurs. The Pumpkin Plan is worth harvesting.
Purple Cow
I am an unapologetic fan of Seth Godin. He is a thought leader in business and marketing. And he has the ability to say things in a way that is simple, yet powerful. “If you want to be remarkable, you have to do something worth remarketing about.” Read this one if you want to stand out in a crowded marketplace.
The Dip
While this is probably not Godin’s most famous book, it is the one I find myself quoting the most often. It’s short and powerful. When you start something new, you will be learning fast and your improvements will be fast. Then, that will excitement and progress will slow down. It will not be as exciting. This is the Dip…and it’s when most people quit. Get through the Dip…and you become the expert.
The Practice
His most recent book (as I type this), The Practice is a powerful reminder about how we get better at anything. If you want to build a career, a business, your fitness, content, or a life…creating a Practice will help you do it.
Ultimate Selling Machine
If you are an entrepreneur or are in sales (and we are all in sales), this book is powerful. There are strategies for everything from creating a sales process to building real relationships. Love this one.
High Trust Selling
I read this one a long time ago, and it was one of the first books that changed my business. Duncan’s observation is that 80% of our results in sales come from 20% of activities. But as salespeople, we tend to focus on the wrong part of the business. We need to hire out the 80% that does not make us money.
The 5 Second Rule
File this under “simple but powerful.” Mel Robbins gives you a 5, 4, 3, 2, 1 solution for procrastination. Along the way, she gives powerful insights into performance and life. Oh…and this is a great audiobook if you enjoy those.
Finish
Jon Acuff is a great writer and speaker. His sense of humor helps me get lessons I might otherwise miss. While I love his book Start (Punch Fear in the Face), the book Finish was more powerful for me. I have never had problems starting things…but finishing? Squirrel! He gives some great tips on getting your project to the finish line.
I got this book recently at the recommendation from a friend. It’s a great look at how to improve a bottleneck and flies in the face of traditional manufacturing policy.
Known
Want to build your personal brand? I really enjoyed this book from Mark Schaeffer on how to make it happen. In this book, he outlines the 5 steps you need to take to build your brand and become Known.
Building Your Storybrand
Donald Miller wrote this gem that outlines why most companies get their marketing wrong. It was a real “a-ha” moment for me and shined a light on why sometimes messages work and sometimes they don’t. Who is your marketing making “the hero of the story?” Most of us make ourselves the hero. The customer needs to be the hero. Miller explains why in this wonderful book.
Marketing Made Simple
Now that you understand that the customer needs to be the hero of your marketing story, Marketing Made Simple digs into the tactics of how to make that happen. This book outlines a step-by-step process to create a marketing machine that works for your business.
Dare To Lead
Most of us are afraid to put ourselves out there. We don’t want to be completely authentic because it doesn’t feel like “what a strong leader would do.” Brene Brown breaks down those myths and challenges us to lean into them. I feel like this book made me a better leader by making me a better person.
Extreme Ownership
And speaking of leadership, it’s hard to learn from better teachers than Jocko Willink and Leif Babin. These two team up to give amazing lessons in leadership combined with stories from leading teams in combat. Oh…and if something is going wrong in your company, or division, or family…you should take extreme ownership. Good one here.
Meditation for Fidgety Skeptics
Everywhere I looked, I saw people telling me I needed to meditate. But I didn’t know how to do it. I felt like I was doing it wrong. It felt strange and weird. This book breaks down some of those myths and gives you permission to get started with “just one minute” if that’s what you need to do. This is a good introduction for someone that feels they might need meditation in your life…but does not know where to start.
The Subtle Art of Not Giving a F*ck
If you are offended by strong language, this book is not for you. However, if you can get past that, there is a zen-like quality to much of this book that really connected with me. One of my favorite lessons, which I talk about here, is the idea that successful people are willing to “suffer through” things to get to what they want. Not everything will be easy. If you want to reach your goal, you need to decide what you are willing to suffer through.
Scrum
This book is sort of the bible for Agile productivity. We read it as a team. If you want to get more done as a team, this book is a must-read. Can you break down tasks into small enough pieces so that every member of the team can help? You probably can…and SCRUM lines up how.
4 Disciplines of Execution
Let me see if you have been there. We come back from a conference (or read a book) and want to implement a great idea. We start strong, but then the “whirlwind” of business and life gets in the way. The 4 Disciplines break down how to identify the Wildly Important Goal, and create a process to make improvements with your team.
Epic Content Marketing
If you want to do content marketing “right,” this is your manual. Joe Pulizzi talks about the start of his company and how creating compelling content (for the customer) works. He shows you how to create an audience and story-tell in a way that will build your brand. Loved this one.
Hug Your Haters
So you have created a social media following that is worth having. What do you do when “the haters” show up? Jay Baer says you need to “Hug Your Haters” in this book about dealing with tough comments on social. Jay gives the playbook on what to do when complaints happen (and they will). Most of us want to ignore the comments so they go away. Jay explains why that is the wrong play…and how doing it right can change haters into fans!
Never Split the Difference
Life is a negotiation. If you are in business, you already know this. In this powerful book, Chris Voss takes us inside some amazing stories from a hostage negotiator…and how many of them can apply to you.
Living With a Seal
And I wanted to end with a fun one. Jesse Itzler tells the story of how he invited the “toughest man on the planet” David Goggins to live with him for a month and train him. When I listened to this, no one knew who David Goggins was…but it all makes sense now. While there are some sincere lessons here about how far we (as humans) can go, this one was fun.
So there you go. Here are 29 game-changing books for business and personal development. These are books that have helped me level up in business and life.
A week or so ago (as I write this), something happened that rocked a huge group of people to their core…Facebook and Instagram went down for around 6 hours. While you can comment about the addictive qualities of social media and our phones (and that’s a blog for another day), I looked at it through the eyes of a marketer. The fact is, many businesses use social media exclusively to market their businesses. Some businesses talked about losing millions of dollars during that 6-hour stretch because everything they did (marketing, selling, and collecting money) all happen through Facebook.
So it begs the question…what happens when Facebook goes away?
What will you do if the largest social media platform stops? How will you market your business or your organization without Facebook? Now before anyone gets on your high horse, this is not a blog designed to bash Facebook, or using the platform to market. From my perspective, an organization would be crazy not to use this resource. You can find us on Facebook here. For all its faults, I still see Facebook as the number one platform to promote just about anything online. But some of us (maybe me included) have become overly reliant on this one platform to meet our needs.
The most obvious and immediate strategy, if this happens, is to move to another social media platform. As a matter of fact, that’s exactly what happened that day. Twitter usage took off, as did Linkedin, TikTok, etc. And in talking with other marketing experts about this very situation, that was their first suggestion. As my friend Bill Petrie said, “When Facebook goes away it will likely be because another platform became more important.” That’s a great point. So first step…go to where your clients are hanging out.
While this is good advice (and it is), there are challenges here too. What if Facebook goes away quickly? What if the platform that takes on most of the users is not one you have a following on? You have the audience built on Facebook. The challenge, of course, is that you would need to start over to build your audience again. So if you need to build that audience on another platform at some point, maybe you should begin before you need to.
Takeaway: If your audience can only access you on one platform, you might want to consider building another.
Using Physical Marketing
One of the most powerful things that social media has allowed companies to do is to create a real relationship with their customers. Traditional media was one-sided. But social media allows for conversation. While Facebook is a powerful distribution tool, it does allow for you to hear from your tribe. That is really cool. Now that you have done that work, it’s important to continue to solidify that relationship. One powerful way to do that is by using high-quality branded merchandise. Get your brand in the hands of your advocates and let them help you spread the word.
This is what the best marketers did during the pandemic. When there was no way (other than social media) to reach customers, creative marketers started to send boxes of branded merchandise to their employees and their customers to their homes. This created a connection that did not exist in the “real world” because of our isolation. It’s powerful. So why wait? Start a campaign to get amazing coveted merchandise in the hands of your best customers.
Takeaway: Create a quarterly appreciation program targeted at your Top 20% of customers.
Rented Versus Owned Media
Since the early days of marketing, we have become very comfortable with “rented media.” That is when another entity “owns” the audience and we just rent their attention for a short time. We did this with radio, newspapers, and TV. Those companies owned the audience and we paid for access. As social media proliferated, this relationship became a bit more confusing. As we built our audience on these platforms, we got lulled into thinking that we “owned” the audience. But we don’t. If Facebook decides to change their algorithm, they don’t have to check with us. They own the audience. So does every other social media platform. That became incredibly clear when Facebook and Instagram went down. Boom..”our audience” was gone.
That is why it’s so important to create an audience that is actually our own. How do we do this? The best way is to get your fans to sign up for an email or text list. When a customer opts in to receive messages from you, they are really a part of your audience. You have the right to send them messages when YOU want to. While many marketers ruin this by spamming people with too many offers, many do a great job of providing value and giving great offers that the audience is excited to see. Do that.
But we all know that (thanks to those spammers) most people don’t just go around handing out their email address to everyone. Most of us have been burned by that! So it’s important to create an offer of real value so the audience is excited to hand over their information. Then, it’s equally important to value that audience. The audience you “own” is a true value to your company. We do this. That is why we have created this 5 Day Marketing Course. It’s totally free…and we hope it provides you value. Sign up today and join our VIP list!
Takeaway: Create an offer for your customers to “opt-in” to sign up to get emails (or texts) from you.
Have A Website That Works For You
I have repeatedly heard from new small businesses, “Why do I need a website? I have a Facebook page!” Well, my friends…this is why. If that platform goes away, so does all of your ability to tell your story. In addition, though Facebook is a powerful marketing tool, not everyone is on it. That means that even if they WANT to see your message or learn about your service, they can’t. You need a website.
But you don’t JUST need a website. You need a website that works for you. Many companies have what I call a “brochure website.” That is a great start. But if you want to succeed in a world without Facebook, you need a website that can help people find you. That means a website that Google can find. Have you done a search for your service? Not your name…your service. Are you coming up near the top? If you are not in the first few search results, you are effectively invisible to your potential customers.
In addition, your website is a great place to start providing actual value to your clients. You are the expert in your field. Start acting like it on your website. Write a blog that answers questions. Create a podcast. Start a video series that helps clients. Create content and host it on your site. This builds your credibility in the marketplace. It shows that you are willing to “Give First.”
In addition, it’s the place where you can not only sell your service but also have offers that allow customers to give you their contact information and you can build that audience you own.
Takeaway: Create a website that really tells your story and acts as a business builder for your company.
Put It In Writing
We have all heard prognosticators tell us “Print is dead.” But a funny thing happened when nearly everything shut down during the pandemic. Businesses needed an affordable way to tell their story and promote their business. So they turned to print and direct mail. Social media is a great way to promote your organization. But I don’t recommend abandoning all other forms of marketing. If Facebook goes away, you will still need to tell your story…and do it affordably. That is when you might want to turn to print.
And here’s the thing, with many of your competitors moving away from print, it might be a great time to get valuable attention in that same place.
Takeaway: Don’t forget about print to tell your story…today and in the future.
So what can you do if Facebook and Instagram go away? How will your organization tell your story? These are just a few ways you can still stand out. And if they work then…it might be time to start implementing these strategies right now.
Last Thursday was our Annual Customer Trade Show. If you are a reader of this blog, you know we have been doing this show for over 15 years…and we have been talking about it for months! We love the opportunity to give our customers the chance to see products and suppliers from all over the industry. It’s a fun event and (hopefully) we create a lot of value for our clients.
On the other hand, it’s a lot of work to put the event on! So after each year, we take a look at what worked…and what didn’t! And let’s face it…this year is different. We were not able to do the event at all last year, and we are still in a world where events are not the same. That’s a kind way of saying that, right? So…I felt like it might be interesting and helpful to give you some lessons I learned from doing our in-person customer event this year.
Re-Set Expectations For Attendance
We live in a different world now than in 2019. We know that. But sometimes it doesn’t hit us until we try and recreate something from our past. This year’s event was great. But attendance was down (based on previous years). While my initial reaction is to be a bit disappointed by that, I think it’s important to re-set our expectations. While things are certainly getting better, it’s not 2019. This is a new time…and we need to judge it that way. And for what it’s worth…that’s okay. We were incredibly happy with the customers that were able to come. The conversations and opportunities created were amazing!
Focus On Top Client Attendance
File this one under “what we did right.” While not every client will be able to attend any event you host, getting your top clients there is key. In nearly any business, 80% of your sales results will come from 20% of your clients (I talk about that here), so make sure you focus your efforts on that group. We were successful in doing that…and it helped make the event extremely productive.
Give Safety Options
We are still in a time that is filled with trepidation and doubt…so I feel like it’s important to address that. Our solution to safety concerns was to make masks “recommended but not required.” Then, as a team at Hasseman Marketing, we wore masks during the event. We did not want to anger customers that did not want to wear masks, but we wanted to make sure everyone felt safe and comfortable. As you might expect, we provided mask options (branded of course) for anyone that wanted them. As a result, around 50% of people attending wore masks.
Create An Experience
If you want to have a great event, you need to create an experience. That has always been true, but it’s great to remind yourself now. Let’s face it. When it comes to hosting events, many of us are out of practice. Our theme was “Fall Fiesta” and that helped us to create an atmosphere that was fun. And since we built decorations, food, and music around the theme…it made for a successful experience…in addition to the business that was done.
Stock Is A HUGE Issue But…
We have been talking about this for months too. Inventory is a huge challenge. In addition to that, the labor challenges have created longer lead times. That is why we have created our “In Stock and Ready To Rock” program. Suppliers at our show last week were talking about these challenges too. It’s real and it’s not just in our industry. On the other side, there are items that are in stock.
The advice is simple…order your year-end gifts as soon as possible.
Those that wait until the last minute are going to be frustrated AND they are going to pay more. In addition, my advice is to create an option A and an option B. That way, if you order your favorite item and they are out of stock (and that is happening a lot my friends), you can move quickly to your next option without missing a beat.
So those are a few lessons I learned from our in-person customer event. If you are interested in hosting an event, we would love to help. And a special thanks to everyone that was able to attend this year’s Fall Fiesta! We had a blast hosting you!
I spent last week at a conference with leaders from around the branded merchandise space. And while we had exciting conversations around marketing, hiring, and sales, there was one major theme that resonated with everyone.
That one issue that has us all up at night? Supply chain.
It’s a challenge, my friends…and it’s going to get worse before it gets better.
At Hasseman Marketing, we work hard to be your partner in your marketing and branded merchandise needs. With that in mind, I feel that we owe you two things as a partner. First, we need to be willing to share the good news AND the bad news so that you can be informed. And second, we need to help offer up solutions. That is what I want to do today. I want to let you know that the supply chain issues are real…and to give you ideas on how to deal with them and still provide your team with great branded merchandise.
That is why we have created the “In Stock and Ready To Rock” branded merchandise shop.
The idea behind the “In Stock and Ready to Rock” shop is simple. We have partnered with some great suppliers to find out what items they currently have deep inventory in. It’s important to note that these numbers are changing daily. So we will be monitoring numbers and updating these each week. This does not guarantee stock in any of these items. Based on conversations we had last week, I don’t think anyone could do that. But we think it does give us a fighting chance!
It’s going to be a rocky 6 months (or more) on this front, but here are a few pieces of advice when ordering during this 4th quarter.
Patience is a Virtue
Each supplier we talked with shared stories of being cursed out about inventory problems. One actually received a death threat. Seriously…over shirts! During these times, this is a simple reminder that we are all doing the best we can. We promise to work hard to help you meet your branded merchandise needs. But please be patient with us when we run into snags. We will work through it together.
Have More Than One Option
We highly recommend having more than one option in play when it comes to your year-end gifts. Consider having two or three good options that you like…and let us know the order. That way, if we run into a challenge with your “option a” then we can move to “option b” without skipping a beat. Hopefully, we won’t need to do that. But if we know in advance, we have the highest potential for success.
Make Quick Decisions
I know I just told you to have patience with us. But this will be the time for making quick decisions. If you take too long to ponder, the option you want might be gone. This is not a sensationalistic headline. This is just the reality we are facing over the next 6 months.
It is almost time for the Hasseman Marketing Fall Fiesta…and we are fired up to bring back this event! For those that don’t know, we host an annual (except of course last year) in-person event to showcase the best and brightest ideas in marketing…just for you! Essentially, it’s a fun trade show that we put on just for you. There are plenty of reasons to attend (in fact here are 6 reasons), and we want to let you know that we are still on.
3 Updates For The Fall Fiesta
Safety Protocols
As you can imagine, there have been plenty of questions about safety protocols for the event, so here is where we have landed. We will be recommending that guests wear masks. We will not be requiring them. There will be masks and hand sanitizer for those that want them. Since we are recommending masks, the HMC team will most likely be wearing them. I have no intention of being the mask police, but we will be asking everyone to respect one another’s choice. If you have any questions, feel free to reach out.
Reminder Of Hours
Just a reminder, this year’s show hours are 11 am to 3 pm. We have made that adjustment based on supplier and attendee requests. The goal is to make this an action-packed event with lots of ability to interact and learn.
Super SWAG
Every year we are blessed to have some wonderful branded merchandise to share with our events. This year is no different. We have been getting boxes of “marketing joy” for the past month and we are excited to share these with you. We will be packing bags this coming week in order to get ready. If you registered early, there will even be an extra goodie in the bag as well.
Didn’t register early? It’s okay! We will have plenty of good swag for you. You are still welcome to join us!
Once again, the event is Thursday, October 14th from 11 am to 3 pm at Lake Park Pavilion in Coshocton County. We hope to see you there!
