by Kirby Hasseman
It’s a crazy time to try and market your business. On the one hand, you don’t want to be seen as insensitive or tone deaf to the current health and economic challenges that are facing the country. On the other hand…payroll. Your organization still has bills to pay. And when this is over, you want to have a business to market!
Madison Avenue has decided the best way to do this is to let everyone know that “we are all in this together” (even though we have been ordered NOT to be together). They remind you that these are “unprecedented times,” and we should not worry because no one is touching our pizza after it leaves the oven! What? I wasn’t worried about that…until now!
And while it’s tough to know exactly what to do and say during these “unprecedented times,” I think we are over thinking it. It’s time to get back to basics with your marketing. Here are a few quick tips on how to market your organization now…and always.
Decide WHO Your Customer Is
One of the biggest challenges I see with companies is when they try to market to everyone. Not only is that impossible (and expensive) it makes for boring marketing. If you identify exactly who your target is, you can create compelling marketing and content that resonates with them. In addition, you find that your message does not need to be everywhere. It needs to be where your perfect customer is…and there only.
Explain What Problem You Are Solving
Every good business was created to solve a problem. The lemonade stand was created to quench your neighbor’s thirst on a hot day. The pizza shop was started because people are hungry (and don’t want to cook for themselves). Whatever the problem is that your organization solves, make sure you let your customers and prospects know. So many times we are concerned that we might be “overly salesy” and we make our prospects guess what we do. Don’t do that. Make sure it’s clear what you have to offer.
Add Value Where You Can
Once you let your customers and prospects know what you have to offer, it’s a good time to add value. I still believe that the Give First Economy is in full swing. You have an opportunity to be generous here. Help your prospects. Give them information to help them solve their problem. Not only will it establish you as the expert in the field, but it will build integrity and trust with your audience.
Cover Your Branding Foundation
This is a good time to look at your marketing and make sure the foundations are covered. Is your website up to date? Do you have flyers, brochures, and print materials that tell your story (consistently with your website). Does your team look like a team? Once you have created that ideal customer, you need to make sure you are showing up the right way to them, all the time. If you need some help with this, please reach out to us and we can help.
Make Your Offer
If you have identified your customer, explained the problem that you solve, and have added value, then please don’t forget to make an offer. It doesn’t have to be over the top. You don’t have to be in their face. As a matter of fact, if you have take the other steps, it would be weird if you did NOT ask for the business! This is not the time to “get the digits” from your prospect and NOT make the call! Make your offer and give them a chance to do business with you.
It’s a great time to get back to basics with your marketing…and these are some ideas to get you started. If you want to dig deeper, feel free to sign up for our (FREE) 5 Day Marketing Course here. Oh…and make sure you never miss out on our content. Head to our blog page now and see what you have missed.
by Kirby Hasseman
I am not a doctor and I don’t play one on TV. I am also not a nurse and do not have any medical training. And while, to my uneducated mind, the idea that masks can help to stop the spread of a virus makes sense, I am not going to wander outside of my lane here. There will be no fancy graphs. And there will be no links to articles that support my theory. God knows we can find plenty from either side on every argument nowadays. Nope…this is from your friendly neighborhood marketing guy. This is my simple take on the Real Reason Mask Matter.
I was on a shopping trip recently when I discovered this. I was with my wife and we went into two different Big Box stores (of course they were Big Box stores…that is what was open). In the interest of transparency, she and I were wearing masks. The first store we went into felt strange. Almost no one was wearing a mask. We were the outsiders and we got some funny looks. Kids were running around the aisles like it was a normal Tuesday night. To be candid, I was uncomfortable. Amy and I looked for what we needed, and when we couldn’t quickly find it, we left.
We left that store and headed to the next Big Box solution. But this one felt different. Even as we walked in I noticed that employees were wearing masks. As a matter of fact, once inside I realized that all of the employees had masks on. The vibe in the store seemed more calm. So Amy and I went through the store, found what we needed, and finished the shopping mission. And this leads me to the real reason masks matter.
Masks Matter Because They Put Your Customers At Ease
As consumers, when we head out to find necessities, most of us are on edge. We look at nearly everyone with judgement. Can they cause me harm? Are they doing what they should be? I talk about it in a vlog here. It’s natural. But if I am worried about whether or not I am safe, there is one important thing I am NOT doing…shopping. If your organization does not make me feel safe, then I (as a consumer) will not want to stay there. If I must, I will either leave before I get what I need, or I will get only what I need…and get out.
On the other hand, if I feel safe, I will take the time to find what I need. I might even find a few more things. Your team wearing masks sends a signal that you care for your team and for your customers. So while I believe masks provide another level of protection from the virus, my medical opinion is not in question. The real reason that masks matter is because of your customers.
Make sure you never miss an update. You can find all of our content on our blog page here. Oh…and if you do want to look at some products that you might need to open up safely, you can head to a shop we created here.
by Kirby Hasseman
Every once in a while, we get a question about the ROI on branded merchandise. It’s an important question, but often one that is difficult to answer. The first reason is because people mistake the difference between Brand Marketing and Direct Marketing (I explain the difference here). But another reason it’s hard to measure the ROI is because it’s very difficult to measure how you “feel” about a brand.
I mean, how do you feel about this picture? Jeff Wickerham sent in this story.
A few months ago, I gave a gift to a friend, Donna. The gift was a branded Bluetooth speaker. I thought Donna would have a need for it and when I gave it to her, she really appreciated the gift. I hadn’t heard anything about the speaker up until this past week when my wife, Sarah, received a text message from Donna’s daughter. She was pregnant and delivered her baby…yeah! We were super happy mom and baby were healthy and safe. The personal piece which makes the story mean so much to me, is the following message:
“Tell Jeff this speaker he gave to mom allowed us to have praise and worship music during our labor experience and after. Our son approved and it helped our family “SmileOn Together”.
This is one of the reasons I am proud to do what I do for a living. The branded gift brought joy to someone else’s life and when Sarah showed me the text message and picture, it brought me even more joy. This story is another reminder for me to continuing to do what I love to do: provide value to people through branded products.
That is incredible. As Jeff says, it brings me joy. But how do you measure the ROI on Marketing Joy? The short and honest answer is, you don’t. But you know it when you see it.
If you want to see more content like this, please check out our blog page here. And if you want to dig into our Free 5 Day Marketing Course, you can find that here.
by Kirby Hasseman
It feels like we have all been captured in some sort of weird time warp over the last month. We have been asked to work from home, or not work at all. Businesses that were not essential were shut down…mostly. But this past week Governor Mike Dewine (who seems to be one of the nation’s leaders on response to the Pandemic) has announced that Ohio will begin to open back up on May 1st. Dewine was optimistic, but cautious.
Dewine said, ““We want to do this in a thoughtful way that engenders confidence and ensures customers and employees are safe.”
If you are like me, this is welcome news! I am excited to get back to work! And let’s face it, I am excited to turn the “business faucet” back on. Small businesses, which are the backbone of the economy, need to create revenue again. On the other hand, I want to keep my customers, my employees and my family safe. We all do. So I put together a list of a few products to re-open your businesses in a safe and responsible way.
Face Masks
If you had told me 3 months ago I was going to be wearing a face mask every day, I would have told you “I don’t think so.” But as we have learned, a lot has changed as comedian Julie Nolke hilariously explains to her past self here. The reality is, face masks are very likely going to become the new normal for a while. We are all going to need them, and probably more than one. And if you are opening a business, you are going to want your employees to have them. Not only will it help keep your team members safer, it will also provide your customers some piece of mind as well.
So if you are going to need face masks for your team, why not make them an intentional part of the employee wardrobe? Your team probably wears a shirt with your logo on it (if not, why not?), so why not provide them with a branded face mask as well?
But if May 1st is the deadline we are all shooting for (and I know I am), then time is of the essence. There are some great branded options on face masks, but production time can take up to 4 weeks. So if you want to provide employees a comfortable mask (that they will actually wear) and have some branding impact, now is the time to act. If you are interested now, please contact your HMC rep or click here to shop now.
Hand Sanitizer
There has been a run on hand sanitizer across the country, and the same has certainly been true in the Promotional Product industry. But suppliers across the country are working feverishly (too soon?) to make more. While the production time for most orders is between 6 to 8 weeks, it still makes sense to get it ordered right away. In addition, the perceived value of branded hand sanitizer has never been higher. I talk about the importance of perceived value here.
So when you are able to hand out sanitizer with your logo on it, you will be showing your heart…and hand out gold. If you are interested in getting some ordered now, please contact your HMC rep or click here to shop now.
Signage
In any time of crisis, communication is key. Whether through direct mail, video, social media, or email, it’s more important than ever to keep your customers and prospects in the loop. But what happens when you get them in the store? That is where having proper signage can be a huge factor in communication…and safety. Especially in a retail setting, these are essential products to re-open your business.
In order to make sure you help keep your employees and customers safe, you should consider having signs in your space that encourage social distancing (think stickers for your floor). You could have standing signs that talk to customers about what you are doing to keep them safe or even have a sign at the counter to remind them to be safe.
Either way, you want to make sure you communicate to keep everyone safe. If you want ideas about signage options for re-opening, please contact your HMC rep or click here to get your order going right away.
For more guidelines for “Opening Up America Again,” check out this document from NPR. The goal is to not only get the country open for business again…but to do it safely. If we can help you in any way, we want to do just that. Again, if you are interested in any of these products to re-open your business, please check out this shop that we have set up just for this.
Make sure you stay up to date with all of our content here. And if you want to use the next 5 days to work on refining and improving your marketing, consider taking our FREE 5 Day Marketing Course here.
by Kirby Hasseman
The following post was submitted by Jeff Wickerham. Jeff is a rock star for Hasseman Marketing…and we hope this post inspires you to be smart and safe AND to think creatively about your branded merchandise. Now take it away Jeff, and tell us how “We are apart together.”
It is hard for me to sell right now. I’ve never been the type of sales person who pushes product. I’m guessing if I did try to push more, my sales would increase, but that is just not who I am. I enjoy working with customers on projects and if what I am showing fits, I feel much more natural in selling that way. I also enjoy selling what I would buy. I’m more passionate about those products so it is much easier for me to sell them.
In today’s sales environment, there isn’t much going on. Not many people are buying because, well, not many people are working (at least they are not working how they traditionally worked). I do have companies which are open, but most people are working from home and are holding off on buying, because their businesses aren’t bringing in the money they usually bring in.
When this pandemic became for real, one of the first thoughts I had was we are all going to be separated/isolated/apart. The irony in this is that the only way we will be able to get through it, is by being together. We send e-mail. Some people call. We Zoom. Social media is a great tool. To know we are apart is scary, but to know we can get through this together, is a little less scary.
I came up with the phrase, “We Are Apart Together” and shared my idea with a few customers.
We would put this phrase in white ink on super soft t-shirts (because comfy t-shirts are the only t-shirts I like to sell), but not put a company logo. They could choose the color(s) of shirts which would represent their brand, and give/sell them to their employees and/or customers with proceeds going to a local organization who is aiding in the pandemic.
The customers I shared this idea with liked it, but passed on the idea. It either wasn’t in their budget or wasn’t in their marketing plan. When my wife came home from work that night (came upstairs from working on our home office), I shared the idea with her. She loved it, but wanted to put her logo on the shirt. She is a State Farm Agent and shared the idea with other State Farm Agents and they did a bulk order. The agents gave each of their team members a t-shirt, instilling in them that even though they are all working from home, they will get through this together.
This is exactly why I love doing what I do. Taking a promotional product and filling a need, which helps other people. We will all get through this, if we do it together.
We Are Apart Together!
Incredible job Jeff! We love to see people using branded merchandise to bring people together. If you want to see more content, please check out our blog page here. And if you want to learn more about creating targeted marketing, check out our Free 5 Day Marketing Course here.
by Kirby Hasseman
It seems like most of us are living somewhere on this scale.
- Getting Used To Working From Home
- Enjoying Working From Home
- Really Over Working From Home
- Going Stir Crazy and Ready to Scream at the Top Of My Lungs from Working From Home
The changes have been big for many of us. And while some of the adjustments have forced us to reconnect with family, some have been frustrating to say the least. So how are we coping? What do we need? I thought it might be fun to reach out to our Hasseman Marketing Team to ask them what pieces of “branded merchandise” they have decided is essential for survival during this quarantine! So here are Essential Branded Products (According to HMC) For Quarantine!
Bree McAndrews
Bree was the first to respond. She knows that while she knows she needs to work from home, she needs her privacy too! She says “Camera blocker! Good to quickly block camera if you need to (like if you haven’t changed from your PJ pants to yoga pants yet)” Great call Bree! You can find one of those here.
Jay Sabine
You can think of Jay as the Grill Master! Maybe it’s just an escape to get out of the house, but Jay wants to have tunes and tools to do Grilling right. So Jay’s must have items are:
Grill Brush Cleaner
https://www.hitpromo.net/product/show/7045/grill-brush-cleaner
Thumpah Wireless Speaker
https://origaudiopromo.com/product/thumpah/
Slice-it Scissors
https://www.baystate.com/?sku=K214#Slice-it-Scissors
Kelly Bowe
Kelly knows what she wants. And during this strange and stressful time, Kelly wants chocolate. She responded in all caps…CHOCOLATE! And if you want more specific, then think Turtles. You can find these tasty treats here.
Josh Williams
Our Master of Design, Josh Williams is all about Coffee! He wants his caffeine to keep him safe during this quarantine. “I really like the Urban Peak travel mugs we got a couple years ago. The twist of top and drinking slit weren’t as non-spill as some of the Starline stuff, but they are way easier to keep clean, and they hold a lot of coffee.” There are some great coffee tumbler options…and here is good one.
Jeff Wickerham
With a true house full of people (and animals), Jeff is all about managing time and sound. “For me, I use the Pioneer Wireless Ear Buds + 4400 mAh Power BankI use this for my conference calls, as well as putting them in to block out the noise my kids make. 😊”
We hear you Jeff. We hear you!
While the health and safety of our friends and neighbors is no laughing matter, we do want to keep our content light some days and hopefully make you smile. If you want to keep up with our content each day, head to our blog page each day for more. Oh…and we did actually create a blog with tips from our team on working from home…so you can check that out here.
P.S. Please feel free to use this time to create more targeted and more effective marketing. We have created a FREE 5 Day Marketing Course to help you with that. Check it out here and sign up.
