by Kirby Hasseman
When I first got into the promotional industry, I had a sales trainer (who also happened to be my dad) ask me a simple question. “What is the worst thing that can happen to a promotional product?” Being the young smartass I was (as opposed to the older one I am now), I grabbed the calendar he was holding out, looked at it, and then threw it in the trash can in the corner.
Smiling. He looked up at me and said “Exactly!”
He went onto explain that I noticed the promotional item. I looked at it. Then I discarded it. “That is the worst thing that can happen to a calendar (or any piece of branded merchandise). But that is the best thing that can happen with most other advertising!” This might sound like a simple story, but it has powerful implications for your marketing. When you are deciding how to market, you should consider the results you get with promo and other advertising.
I tell you that story to tell you this one. Sometimes there are problems when ordering branded merchandise. I have actually talked about that before here. So let me tell you about the time a Beach Towel order went sideways…and what happened.
It started like any other order.
I met with one of my favorite clients. Lisa Reed, Executive Director at RHDD, and I have a great relationship. I work hard to understand her business. She talks about that here. In addition, she asks me to push her on deadlines. She has so many details in her brain running RHDD (an amazing organization that serves people with Developmental Disabilities) that sometimes she needs me to help keep her on task on promotional projects.
I tell you this because of what happened next.
Lisa and I had discussed getting beach towels to recognize her team. She wanted to do something other than just her logo. She wanted a message recognizing how much she appreciated her team. We had bounced around a few ideas and landed on a message that said “My boss kinda thinks I am a big deal!” We had our theme and worked on a design to make it fun on the towel. In addition, we had discussed our deadline. Lisa had an event where she wanted to hand the towels out…and it was coming up quickly.
I sent over the proof for approval and did not hear back. As I mentioned, Lisa is super busy, so I sent another reminder. Still nothing in response. After I sent the proof over a third time with no response, I was starting to get nervous. The deadline was coming up fast. I got a message from the supplier that if we did not the proof approved today, they would not have their towels on time.
So I made the decision to approve the towels.
The supplier worked their miracles and the towels arrived on time for the event. There was one really significant problem. Lisa and her team had decided they were not going to do the beach towels. They had not approved the proof because they did not want to move forward. It’s not that they did not want to recognize their employees, they were not just not sure about the design. Lisa called me to tell me the “good news/bad news” situation. The good news is that the towels arrived on time. The bad news is, they had decided they did not want them.
Lisa was gracious and kind. It was my mistake. While I was trying to do the right thing to take care of my client (and keep them on deadline) I had most certainly over-stepped. But after seeing the towels, she decided to give them to her team anyway. At the designated event, Lisa and her leadership team gave the towels to her employees. The response at the event was great…but then something cool and unexpected started to happen.
One by one, when her employees went on vacation, they started to post pictures of themselves on the beach with their new towels! Without being asked, the team tagged RHDD on Facebook to show how much their boss “thinks they are a big deal!” For an organization that is proud of their employees, this was magic.
As a matter of fact, I would say “it’s kind of a big deal!”
While the situation was not ideal (I will never do that again), the outcome was really great. It does go to show you that, when you recognize your employees using beach towels (or other branded merchandise), good things happen. Even when the delivery does not go as planned, the outcome really can be powerful.
Special thanks to Lisa Reed for her leadership and understanding on this project! If you are looking for a great place to work that really does value their team, you can learn more about RHDD here.
And if you want to discuss an appreciation project for your team, let’s talk!
by Kirby Hasseman
Twas the 4th Quarter of 2020, and like the rest of the year,
The time was filled with uncertainty, frustration, and fear.
Some people were masked up and trying to stay safe
But we all want to get back to life before riding the COVD wave.
And OH the election, the division it creates!
It seems both parties are selling division and hate.
In the midst of this madness, our businesses have a great chance
To show our customers and team members, a grateful stance.
Sending Branded Merch, through the years, has been a part of the map
That help companies all over bridge the appreciation gap.
But there’s a catch in 2020 all you leaders and friends.
It’s going to be harder this year, for branded merchandise to send.
More people than ever are working from home.
So each box of goodness, you will need to send to them, and them alone.
In addition, the Post office, UPS and Fed Ex
Are saying they are running out of delivery muscles to flex.
So what does this mean, and the question is “How?”
Can we show our appreciation in a world that is so crazy now?
While Santa won’t fly in with reindeers to save the proverbial day
We are working very hard to help you find a real way.
So if you want a simple solution, where are the charges are “all in,”
Then you can click on this shop to find options, or simply call in.
But one simple truth (or advice) from this friend.
If you want to order gifts, don’t wait for this year to end.
So click an email, send a text, pick up the phone, or go online to shop.
But let’s take care of our customers and teams and hope this madness will stop!
This little poem I am calling “The Nightmare on Merch Street” is just a light hearted attempt to share some important information. As we said in this blog, this year has been a tough one. We need to show our appreciation more than ever. But it’s a tough time to do it…that’s for sure. So if you are planning to order your appreciation gifts, this is NOT the year to wait to the last minute. Otherwise, you might be facing your own Nightmare on Merch Street!
by Kirby Hasseman
I was sitting at my desk, with the feet up, listening to Mike Michalowicz speaking at a recent Commonsku at Home event. Mike is one of my favorite speakers, thought leaders and authors in the business space. He has written several must read business books including The Pumpkin Plan and Profit First. When he said he is working on a new book about marketing, he had my attention. It was then that he told us about the most powerful word in marketing.
Mike’s new book (still in production) will be called Different is Better. The concept is simple. When there are thousands of options in nearly every business space, how do you stand out? It’s not just about being better (though that is great). It’s about being different. You must do something to differentiate in the customers mind.
Simple right? As we know, simple is not the same as easy.
While I am excited to dig into the book and try many of the tactics Mike discussed, there was one thing that caught my attention. One way to stand out in a sea of competitors is to use the most powerful word in marketing. What is that magic word? What simple word can you put on a piece of marketing that will wildly increase the likelihood that your customer will not only read the piece, but maybe also KEEP it? Let me give you the word…
It’s your customer’s name.
As Mike suggested, we are all attracted to our own name. If we are in a conversation with someone in a crowded room, and someone mentions our name, it will break through the noise. We will hear it. Our name is special to us. It gets our attention. It makes our customer feel important…because they are! If you want a simple way to make your marketing more effective, personalize it. It’s the marketing equivalent of listening to Beyonce and “putting a ring on it.”
The implications of this are simple and powerful. If you are going to create a direct mail piece, you are more likely to get it opened if it actually says the customer or prospect’s name rather than “current resident.” And if you are created a piece of branded merchandise to say thank you to your customers (and you should), what if you personalized that as well? If you create a vacuum tumbler with your logo on it, how much more would it mean if each customer, team member and board member had their own name on it? The effect will be powerful.
And as a side note during this pandemic, it’s safer. If each person has their own tumbler (or other branded piece), then there is a much lower chance of someone drinking out of the wrong tumbler and getting sick.
So now that we are in appreciation season, consider using the most powerful word in marketing to increase the value of your branded gift. Use your customer’s name and personalize your gift for even more affect!
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by Kirby Hasseman
This has been true for years. There is an appreciation gap. It’s the gap between how much companies think they show appreciation…and how much employees and customers feel appreciated. It’s probably always been true. Studies show you that 69% of customers that leave you will do so because of perceived indifference. Nearly 70% of them leave because they don’t think you care!
And that was before a pandemic, quarantine, wildfires, racial injustice, murder hornets, and the Big Ten postponing football! So showing your customers and your employees that you really care about them is more important than ever before.
But let’s be honest, it can be harder now. With those challenges, many events have been cancelled. The places where we saw customers have been shut down. So while we need to say “thank you” more than ever, it’s harder than ever before to do it. That is why some companies are thinking outside of the box with appreciation.
Create A Party In A Box
Many companies are looking at the fact that traditional Holiday parties are going to be difficult this year. We want to show our team appreciation, not get them sick! On the other hand, the holidays is when many of us take the time to show appreciation to our employees and our customers. And since we just said, we need to show more appreciation this year, what can we do?
What about a virtual Party In A Box? The idea is simple. While we might not be able to physically get together, what if we did it virtually? We create a Zoom meeting (or pick your platform) and then ship each of your team a box with some amazing items so you can all celebrate together. Depending on your team (and your budget) you can create a branded package that might include an apparel item you want everyone to wear, a bottle of wine, a set of glasses, some sweet treats to eat, and even hand sanitizer! You could create a “party in a box” that really dazzles. And just think, you won’t have to rent a facility or cater a meal…so you can use that budget to build your team, your culture and your brand.
As a side, many of our suppliers are working hard on drop ship programs so you can do this more efficiently and cost effectively than ever before.
What do you think?
If you are interested in exploring an idea like this to show your team or customers that they are special, let us know. You can reach out to your Hasseman Marketing rep…or you can click here to reach out to us!
by Kirby Hasseman
If you are looking for a great branded gift item for your team or your customers, drinkware is a great category to consider. Why? There are plenty of reasons, but here are a few.
First, no sizing. While apparel is a wonderful item to give your team (and you should) you need to make sure you have the right sizes, or the gift is a waste. Functionality. Everyone uses drinkware. And if you get your team or your best customers a NICE piece of drinkware, they will use yours. It’s Personal. Anything you are putting in your mouth is personal! So tying your brand to something legitimately personal ties them more emotionally to you.
But what piece of drinkware?
At Hasseman Marketing, many of our team lean lean toward the Vacuum Tumbler. A vacuum tumbler (often a Yeti style mug) is double walled and insulated to keep your coffee hot and your ice cold for hours. With that, they are functional regardless of what kind of drink your recipient enjoys. Want to sip on a coffee all day, these work great! And if you like to enjoy a cold beverage by the pool all day, these have you covered as well.
But which Vacuum Tumbler? We asked our team!
Kelly Bowe Says: “The Viking Tumbler is always my go to tumbler. That’s the one I always bought for the hospital and everyone always loved it. The price was right and the quality was top notch.”
Jeff Wickerham Says: “Celeste: I love this tumbler! It is vacuum sealed, but unlike most vacuum sealed tumblers, it is ceramic. The Celeste has the traditional coffee cup feel but keeps my coffee hot, so it is the best of both worlds!”
Kirby Hasseman Says: “I love the Urban Peak tumblers. They have great performance as a tumbler, and the full color decoration is amazing. Oh…and you can personalize it so everyone makes sure they have the right tumbler.” (Yes…I just quoted myself there).
Regardless of what style you like the best, during this time we have a great opportunity to show our team and our customers how much we really appreciate it. Let’s not waste it. Please let us know if we can help. Remember, we have drop ship programs that can help you send your branded merchandise directly to their door!
