by Kirby Hasseman
I was on a call with a bunch of amazing content creators the other day and the topic of “re-posting content” bubbled to the surface. The people on this call are talented. They create great content that is created for the audience. They “give first.” That is to say, they create content that provides value. Even this group struggles with this simple question.
Is It Okay To Post Content More Than Once?
Let’s start with the assumption that the content is evergreen. In other words, it’s a blog post, podcast, or video that is just as timely today as it was when it was created. We also can assume that it was well-done.
If the answer to both of those questions is “yes,” then the answer is very simple. Yes.
To me, this is a funny discussion. And the reason most people struggle with it is a combination of hubris and insecurity. It’s a funny mix, I know. The hubris comes from the idea that everyone has already seen the content. Intellectually, we know this is not true. Even the best blog post is not read by even a tiny percent of the population! That is why I mentioned the group of content creators. This group understands the metrics better than most. Most of the time, we are frustrated because only our “25 readers” are seeing our blog post. But somehow we can’t repost it because “everyone has already read it.”
That is silly. If you believe the post has value to your audience…share it again.
But that leads to the second reason, our insecurity. We don’t want to re-post because we are fearful we will get called out. Or even worse, we think people will notice and think we are being insincere. These fake opinions of imaginary people hold many people back in life. Don’t let them hold you back from sharing (or re-sharing) your content in the world.
- We watch movies and television shows again all of the time.
- The same commercial airs on a loop, and no one thinks the advertiser is not being creative.
- Facebook has even created “memories” to share because we like revisiting things from the past.
So set yourself free from the chains of insecurity. If you have a great piece of content, share it with the world…again and again.
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by Kirby Hasseman
I was sitting in my office yesterday editing a video. The sun was shining in my window as the signs of spring start to surface in Ohio. My laptop was sitting beside me and the email application was sitting open. It was 11 am eastern when the ads started to arrive.
Ding. Ding. Ding.
Ding. Ding. Ding. Ding.
Ad after ad after ad. All right about the same time. This went on until about 11:03 am. Then it stopped. (Actually it slowed down. Emails never really stop, do they?).
The emails dinging interrupted my concentration on the video…and got me thinking about chasing marketing shortcuts. (We can have a discussion about why I had my email open while I was trying to edit a video another time).
Chasing Marketing Shortcuts
When you are trying to tell your story or spread your message, it makes sense to look for the most optimized way to do it. We see these suggestions on social media scheduling apps. They suggest the most optimized time to post each time. You can google the best time to post to Instagram on Thursday or the best time to send your email newsletter. As you get started, it makes sense to do that research. It would be foolish not to. There is a ton of data out there that can help inform you on how to get started.
What I am saying is, don’t keep chasing that time. Once you have decided that you are going to send your email newsletter to your subscribers at 10 am on Tuesday, stick with that. Don’t be a slave to jumping around to different times, trying to find the most optimal time. The idea behind many of those metrics is to combine when most of your audience will be able to see the message with when not everyone else is posting or sending their messages.
The problem of course comes when everyone tries to be different at the same time. You know, at 11 am eastern.
The Power of Consistency
It’s better to pick a time and stick with it. This consistency helps your audience to know when you will be communicating with them. This builds anticipation and trust. It can also shape the message you send. Our newsletter is a good example. I started sending email marketing messages MANY years ago as I got into sales. I decided I wanted to take pro-active activity on Monday, so I decided to send out the message on Monday morning.
Now, if I started my email today I don’t think I would have chosen Monday morning. But I have been doing it for years…so our subscribers are not only used to it, they tell me they look forward to it. And since it is on Monday morning, I work hard to fill it full of inspirational content to help our customers start off their week on the right foot. (You can sign up to get your Monday inbox filled with inspiration here).
So while it’s important to understand the basics of when to post or send an email, it can be fools gold to chase marketing shortcuts. Your messaging and your message will be all over the place.
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by Kirby Hasseman
Whether you enjoyed it or not, 2020 taught us a lot of lessons. It turns out we need to wash our hands and cover our mouth when we cough. But once we got past the lessons we learned in Kindergarten, we found 5 marketing lessons from 2020 that can help us get ready to succeed in 2021…and beyond.
Use Foundational Marketing
When things are going well, it seems like every marketing tool and gimmick can be effective. But when times are tough, the opposite can be true. Not only can marketing efforts not work, but some can actually turn your clients off. That’s why 2020 taught us to make sure we have our “foundational marketing” shored up. This includes a more basic and cost-effective way of going to market. We found that our requests for direct mail went way up in 2020.
Why? Because our customers wanted to reach directly out to their prospects…and they wanted to do it in a very cost-effective way. Scratch that…they NEEDED to be cost-effective. When that happens, we often need to go “back to basics.” This means we saw an uptick in direct mail, postcards and custom calendars. These tools create the foundation for your marketing, and you should consider using them to build your brand in 2021.
Create Content…That Serves the Client
When everyone was required to start working from home, we saw a big spike in content being created. From our perspective, that is a good thing! But there is an important lesson to remember when creating content: it should serve the client. So much of what passes for “content marketing” these days is just a long form advertisement. While those pieces of content certainly has a place, the best content is created with the customer’s needs in mind. As a rule of thumb, no one searches for a commercial (unless they are created by Ryan Reynolds). Create something that answers a question you are asked all of the time. Giving value builds credibility with your audience and helps to create a relationship that can really help to grow your business.
Personalization Matters
Whether you want to create a marketing message that stands out, or you want to show your team that they are valued, personalization matters. As I said here, the most powerful marketing word is simple…someone’s name. This has always been true, but 2020 made us understand in a whole new way. Not only does personalization matter to help your marketing stand out, it can also be a safety precaution! No one wants to drink out of the wrong tumbler during a pandemic! Giving value through content is a great way to show someone that you care…and so is putting their name on a branded gift!
Real Cause Marketing Matters
One of my favorite trends in marketing has been the increase in organizations tying their brand to a cause. When we can promote our company AND do some real good in the world, that is a slam dunk. It’s become such a trend that it seems some companies are hopping from cause to cause, hoping to catch lightening in a bottle from their ‘good work.” I don’t think that is the way to do it. It feels forced, and the audience will sniff that out. On the other hand, if you can help a cause that really resonates with your brand and your team, you can not only make a difference…you can create great marketing too!
My friends Roger Burnett and Stan Phelps wrote a great book on this concept called Red Goldfish: Promo Edition. Check it out here.
Life Is Too Short For Cheap SWAG
For years, we have been proponents of focusing on higher quality branded merchandise and promotional products. The reason is simple: these items represent your brand. If you use cheap promotional products, that is what prospects will think of you! That concept has been highlighted in ALL CAPS during the pandemic. Why? Because most of the events where companies handed out “cheap swag” were cancelled. So in order to reach their customers, organizations were forced to drop ship branded merchandise directly to customers. And let’s face it, if you are spending $10 to $20 to ship something to your clients, you shouldn’t waste your money just sending a $.49 pen!
But an interesting thing happened. When organizations needed to be more thoughtful about their branded merchandise, effectiveness of the media actually increased! It turns out, when you create quality branded merchandise, your customers and prospects get excited to rep your brand. It’s called Delivering Marketing Joy…and 2020 has taught us that it is alive and well in marketing done right.
These are just 5 marketing lessons from 2020. We are excited to use these lessons in 2021…and beyond!
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by Kirby Hasseman
I got this great question on Linkedin this week…and it occurred to me that it’s a question on many organizations mind. So I decided to post the question and my ultimate response to “What do I post now?”
Hey Kirby! Quick question for you – with all this protest stuff going in, my boss is suggesting we stop posting anything to social media as it seems like it will fall on deaf ears. We feel like “hey look what we have to say about tutorials & screenshots while all this other stuff is going on.” I personally feel like we need to move forward as i’ve been consistent & been building up our presence and don’t want to lose the momentum. I’ve been working for so long to build it! Curious what your thoughts & perspective is on this.
As I mentioned, I love this question. It’s thoughtful and self-aware. And I think your boss has a point about being mindful of the world around you as you go to market. You never want to come off as tone deaf when challenging times are around us. And if they mean you should take the day off, then I understand and could get on board. But overall I think it’s okay to continue to tell your story in a mindful and intentional way.
Serving Versus Selling
The question I always ask myself is whether or not I am going to market with a servant’s heart. If you are just “sell, sell, sell,” then your boss is right. You don’t want to look like a thoughtless jerk on 3am infomercials. But if you are being mindful of the times, then you can probably create content that serves people where they are…right now. For your offering, online training might be seen as more important than ever. In addition, there are some people that will be hungry for something else to see or think about. You could be providing a positive alternative.
What Are We Doing?
I always tell people that you can tell what I really think about Branded Merchandise by what I put my logo on. If I am willing to spend my money on it, I really like it. The same idea is true with content strategy. The most honest answer comes from the fact that we are continuing to create content. We are trying to create content and offerings that are appropriate for the time…but we are moving forward. We have even pivoted to create some Free Marketing Training because that feels right at this point.
The best content strategy, in my opinion, starts with Giving First. My hope is it will provide value to customers in a way that is meaningful.
In the meantime I am going to work hard to listen to my community to make sure I am not way off base.
Want more content to help you grow? Check out our blog page. We have new content all of the time! And if you want to dig deeper on giving first, you can check out my book on the subject here.
by Kirby Hasseman
With some extra time on your hands during the pandemic, many people have decided to create content for their business and personal brand. I am excited to see the increase in activity in video, podcasts and blogs all over the business world. I think it’s a great use of time, and a great way to use this time to create long term business value. But as you start on your content journey (or if you are just considering it now), it’s important to not just “run and gun” your content. Here are a few questions to consider to make your content marketing pop.
Does This Answer a Question Or Concern of My Customers?
When I speak to business leaders, marketers and entrepreneurs about creating content, one of their concerns is where to start. What topic should I cover? What should I write about? The easiest place to start is to make a list of questions that your customers and prospects ask all of the time about your product or service. You probably already have the answers, because you handle them all of the time. If you can write a blog or create a video that answers that question you probably have a good piece of content.
But I think it’s important that this is not just a sales video. It’s not an ad. So many people create videos that say they are answering a question, but it’s really a full blown marketing pitch that only sells their own product. The idea is that you create value by answering a real question and add value to the customer. Once you have created value in the customer’s mind, and built trust, that is a great time to offer your product or service as a potential solution to the customer’s problem.
Does This Have a Point of View?
The famous Sports Talk Radio Host Jim Rome has a mantra he says to his callers. “Have a take…and don’t suck.” That might be good advice if you are calling a radio show, but these are great words of wisdom if you are creating content. Have an opinion. The idea of content marketing, in many ways, is to establish you or your brand as the expert. We go to experts for their opinion on matters. These experts have earned the right. That’s you. You have put in the work to be the expert in your area. So if you are going to take my time with a piece of content, have a point of view. Have a take. And don’t suck.
Is This Created With My Customers in Mind?
Many marketers and entrepreneurs have a “Toby Keith” problem with their marketing. They “wanna talk about me” all of the time. When we focus all of our marketing or our content on our own company, we lose sight of what is important…meeting the needs of our customer. The best content is created wit the customer in mind. It answers a question they need. It educates them to help them do their job better or make their lives easier.
Donald Miller talks about this in his great book Building Your StoryBrand. Many companies make themselves the hero of their story. It’s a mistake. As Miller says, in your marketing (and your content) you should position the customer as the hero of the story and your company should be the guide. So your customer is Luke Skywalker and your company is Obi Wan.
These are just a few questions to consider when creating a piece of content…and you want to make it pop. I think questions can be very powerful to lead us the right direction (I talk about more good questions here). If you have more questions about Content Marketing, check out Joe Pulizzi’s great book Content Inc on the subject here.
Thanks for reading! We will keep the content coming for you! If you want to catch up, you can head to our blog page here.
