Focus on the 2nd Sale
Big Goals Are Not Pass/Fail
Earlier this year, when talking about weekly goals with my team, I had an epiphany about big goals.
Let me set the stage. I had recently read “The 4 Disciplines of Execution” and wanted to institute some of the principles. (If you want to learn about the book, I wrote about it here). In doing so, I had instituted a weekly meeting and we discussed what we were going to do to move the company toward that goal. The goal of this meeting is to keep people accountable and to keep everyone rowing in the same direction toward a goal.
But I noticed a pattern of language that I didn’t like.
If someone had set a goal for the week and didn’t make it, they said something very specific. “Well I wanted to make 5 cold calls this week. I only got 4, so I failed.” Or they might say “I wanted to get 10 face to face meetings and I only had 7, so I failed this week.”
Then it hit me.
Many people believe that GOALS are Pass/Fail. That’s one of the problems some people have with stretch goals. They think if they don’t reach them, they have failed. I don’t agree. I love the idea of creating goals that stretch you. My attitude has always been, “If I shoot for a crazy high sales goal, and almost make it, that’s amazing. That will be much better than shooting for a low goal and making it.”
But that’s not everyone’s take. Many people get discouraged.
So in that meeting I came up with another way of looking at a big/stretch goal. I told the team, “Let’s stop looking at these as Pass/Fail. Let’s start grading our success more like we did in school. If the goal was 10 meetings and you only got 8, you didn’t reach the goal. But you did get an 80%. That’s a B!” This is not about letting people off the hook. There is still accountability. You want to get 100%. But when it comes to most goals, progress (any progress) still counts. So as you create goals for your coming year, don’t be afraid to think big. This new grading system might give you a bit of encouragement to “make the grade.”
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Will THIS Work? I Have No Idea.
It’s hard to believe it’s been over a half a year! For better than 6 months, I have been writing a blog post here each and every day. It’s Saturday morning, as I write this, and here I am, typing away. The experience has been enlightening in many ways, and it has forced me to stretch myself. Ed Mylett talks about being successful starts with “keeping promises to yourself,” and this has been that for me.
But one thing it has truly taught me is what I DON’T know. I don’t know what it going to work or resonate. I don’t know what is going to help people. Here is an example from this week. On Monday I posted a blog that I wrote a few years ago. It was 5 Business Lessons you can learn from Garth Brooks. I was watching a concert with him at Notre Dame Stadium and that seemed appropriate. It was a blog post that did very well.
Then on Friday I posted 5 Business Lessons you can Learn from Adam Sandler. (I had seen him on the sideline of an NBA highlight). I enjoyed writing this and thought it would really take off. I linked to outside sources. I referenced movies. This post was viewed 8 times LESS than the one above.
Was it because Garth is better than Adam?
Is one better written than the other?
Was it the time of day? Could it be the day?
What was the reason that one of them took off…and the other did not? The honest answer–after 6 months of doing this every day–is I have no idea. I think this is a strange little mind game that holds people back. They just don’t know what is going to work. So they think about it. Then they think about it some more. Then they talk about it and plan about it…and do nothing. This question of whether it is going to work creates a “paralysis by analysis.”
They literally “think” themselves out of taking action.
What I have learned from this exercise of writing every day is we need to do just the opposite. We need to lean into action, precisely because we don’t know what is going to work! That consistency of taking action is what will create the outcome we are looking for. It’s not the one action. It’s the many.
*In sales, we don’t make the sales call because it’s not the right time of day, week, year, etc. But you don’t know. So you might as well make the call.
*In fitness, we don’t start working out because we are going to wait for the next new workout plan. Just get on the treadmill.
You get the idea. Will it work? Will it fail? Will this be the magic video that goes viral? The answer, if we are honest, is we don’t know. Will this be the blog that has an impact and creates a mindset of change for you? I don’t know. So I will hit publish to find out.
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The Greatest Distance in the World
One of my favorite quotes is, “The greatest distance in the world is the distance between “I know” and “I do.”
It’s a quote I use all of the time. Why? Because most of the problems or challenges in our lives have simple answers.
They are simple…not easy.
We know that if we want to lose weight we need to eat less and work out more. Simple. We know if we want to write a book we need to write one page a day. We know if we want to make more sales, we need to make more sales calls. Yep…still simple We “know” the answer to all of these. We just don’t “do” them.
On the other hand, most long-term changes in our lives don’t come from sweeping, huge, wholesale changes. Often, they come from making small changes that we are able to maintain. I see people all of the time make huge dietary changes in their life. They might even successfully lose a bunch of weight in a short period of time. It’s exciting and it’s impressive. It takes a huge amount of energy and discipline. Then they stop. The choices become too big. They become too hard. So make one “slip up” and they slide back into old habits. They gain the weight back and are incredibly frustrated with themselves that they could not keep up the “diet.”
That’s why I often advocate for small changes. You don’t have to start training for a marathon. Start by taking a daily walk. Create a routine that you can maintain and maybe (God forbid) enjoy! You can create a foundation of success that you are excited to build upon.
The same is true in sales and business. So often we think we need to make sweeping changes to improve. They are great…but can you maintain them? What if you just: Made one more sales call per day? Answered the phone one ring faster? Sent out one thank you per week? Wrote one helpful blog post?
Create small changes in your business and they can make a big difference down the road. Then you can decrease the distance between “I know” and “I do” just a little bit each day.
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Today Is Clothing Drive Day
