by Kirby Hasseman
If you read this blog on the regular, you might be thinking something like this. “Okay I get that you need to retain customers (we talk about that here). I understand you need to grow within your current client base. But at some point you need to get new customers to grow as well!”
You’re right. Now more than ever…we need to find new ways to create new revenue.
So let’s focus on that now…with Target Accounts. I think this is one of the most powerful ways to grow your business.
Promotional products are most effectively used when they are targeted.
That is why this concept works so well. Let’s start with the concept.
First, you want to create your “target” list. I have also heard this referred to as the Dream list, Bullseye List, and Bucket List. Regardless of the name, you want to create the list of 100 perfect prospects for your company. These are the exact kinds of clients you want to do business with. I base this list on a number of factors. They include proximity, kinds of businesses, reputation for payment, culture and more. You are going to know the factors that are important for your ideal customer. This is the kind of customer where successfully getting just one of them, will quickly affect your sales numbers! If you want to dig into this more, check out our free 5 day marketing course.
This is a powerful step for a couple of reasons.
First, as I just said, this Target Customer is the kind who can REALLY impact your sales. They have the wherewithal to purchase what you are selling…in big numbers. Second, it is MUCH more cost effective to market to 100 people than it is 10,000! You can be much more personal, targeted, and relentless!
Now, DO take the time to get them on paper (or in your CRM if you use one). When getting them recorded, make sure to include all the pertinent contact information. This will keep you from “creating reasons” not to follow up. You will have all the information at your fingertips…so no reason not to call!
By the way, this first step is a huge one. Take some time and don’t skimp on the information. You will be glad you have it right in the long run.
Now that you have your list it’s time to create your plan.
I recommend breaking your Target list of 100 into more manageable numbers, like 5 or ten at a time. This does a couple things. First, by breaking the numbers down, you make the list more reasonable to follow up with. In addition, once you have gone through the first 5 (all the way through the process) you have your next 5 all ready to go. You will be glad you did. On more than one occasion I have made the list of only 5, and then when I got through it, got stalled because I had to start the “target list” all over.
Once you have the Target List created, it’s time to make the impact with these great potential customers with promotional products! Now it’s time to have some fun.
If you have chosen wisely (and in this case, I mean big!) you will need to understand that these are clients that most people would want! So they probably have “everyone” marketing and selling to them. That’s the bad news. The good news is, most people are being lazy when reaching out. They are sending letters, or cold calling or some other “shot in the dark” sales technique.
Since you don’t want to blend in with the other wannabes, you need to create a creative campaign that will stand out. I recommend a “three tier” campaign for that. This means you will send 3 creative mailers—one after another—until the follow up.
You really need to stand out here. Don’t just send a letter. If you want fantastic results, you need to set out to make a fantastic impact.
Let’s go through a fictitious example:
Let’s say my friend Bill has a Home Improvement store that focuses on carpet and paint. Though he certainly wants every “do it your-selfer” to think of him, he can make larger sales AND repeat sales if he focuses his marketing efforts on contractors. They are in the market for his products over and over. So Bill might make his Target List starting with contractors he wants to do business with.
This is when the project can really be fun. Here are some ideas for mailers that he might send:
Mailer 1
He sends a box with a nice measuring tape with his stores logo and phone number on it. It would need to be a nice one if he is sending it to a contractor. They won’t appreciate junk on something like that! With the measuring tape he might include a letter asking if their current supplier is “measuring up” on service and price. He might include other verbiage about having “room for growth,” and their specialty being the “height of service.” You get the idea. Have some fun to tie the letter to the item.
Mailer 2
In the second mailer, Bill might send a Giant Pencil. This is really designed to get his attention and make them smile. The letter might include something about “penciling him in for a meeting” or “having trouble finding time to source carpet.” You really want to get the clients raising eyebrows here.
Mailer 3
Finally he might send a nice travel mug with an offer to buy him a cup of coffee. In the letter, explain how you know they are “on the go” and you respect their time. Bill might also promise to keep the business relationship “hot” by giving leads back to the contractor. Then it’s time to let the prospect know that Bill will be following up (if they haven’t called already). Tell them your intention here. Don’t beat around the bush.
Now you might be thinking, “Wow! This is a lot of money to throw at one prospect.” And you are right. This is probably $40 to $50 per prospect here. But you also need to remember that these are clients that can spend thousands and thousands each and every year. So their impact can be well worth it. It’s also worth noting that you are not going to spend this much chasing each customer…just the Target list!
Now the procedure becomes simple.
First, choose your 3 to 5 first Target Accounts. (Make it a number you KNOW you can follow up with). I tend to choose them based on the ones I am most excited about working with the soonest. This will give me the most motivation to get this process rolling.
Second, once you have chosen the Targets, send out the mailers. I tend to space them out a week apart. This is a bit of a long sales cycle. But it ensures that they will have time to digest the message, even if they are out on vacation, business travel, etc.
Third, just like any business process, the fortune is in the follow up! You must work the phones now to get your appointments with the Target List. If you have done these mailers right (and been creative) you will have a great deal of success.
Be bull-headed in your follow up though.
You have invested a lot of money on these prospects! Work hard to get some time in front them now!
If you have chosen wisely on your promotional items and your themes, you will not only have made an immediate impact with your Target list, but you will also have the chance to have long term advertising with them as well!
If you want more information on how you can use Promotional Products To Grow With Target Accounts, please head here to learn more about us. Or just skip that step and head here to schedule a time to chat.
by Kirby Hasseman
This has been true for years. There is an appreciation gap. It’s the gap between how much companies think they show appreciation…and how much employees and customers feel appreciated. It’s probably always been true. Studies show you that 69% of customers that leave you will do so because of perceived indifference. Nearly 70% of them leave because they don’t think you care!
And that was before a pandemic, quarantine, wildfires, racial injustice, murder hornets, and the Big Ten postponing football! So showing your customers and your employees that you really care about them is more important than ever before.
But let’s be honest, it can be harder now. With those challenges, many events have been cancelled. The places where we saw customers have been shut down. So while we need to say “thank you” more than ever, it’s harder than ever before to do it. That is why some companies are thinking outside of the box with appreciation.
Create A Party In A Box
Many companies are looking at the fact that traditional Holiday parties are going to be difficult this year. We want to show our team appreciation, not get them sick! On the other hand, the holidays is when many of us take the time to show appreciation to our employees and our customers. And since we just said, we need to show more appreciation this year, what can we do?
What about a virtual Party In A Box? The idea is simple. While we might not be able to physically get together, what if we did it virtually? We create a Zoom meeting (or pick your platform) and then ship each of your team a box with some amazing items so you can all celebrate together. Depending on your team (and your budget) you can create a branded package that might include an apparel item you want everyone to wear, a bottle of wine, a set of glasses, some sweet treats to eat, and even hand sanitizer! You could create a “party in a box” that really dazzles. And just think, you won’t have to rent a facility or cater a meal…so you can use that budget to build your team, your culture and your brand.
As a side, many of our suppliers are working hard on drop ship programs so you can do this more efficiently and cost effectively than ever before.
What do you think?
If you are interested in exploring an idea like this to show your team or customers that they are special, let us know. You can reach out to your Hasseman Marketing rep…or you can click here to reach out to us!
by Kirby Hasseman
“Let’s get more customers! We want better customers! And let’s spend less money to do so!”
This is the battle cry of any business owner, marketer or sales person. Whether you are Vice President of Sales for a Fortune 100 company, or a small business owner in Middle America, the goal is still the same. You want to drive more customers into your funnel. Then once you have them there…you want to keep them!
And of course, if you are this VP of Sales or anyone else who is charged with marketing their company, you also understand that there are a LOT of ways to advertise and market your company (or product or service). Between radio, newspaper, magazines, television and the internet, each of these media is working to show you why their way is the best to reach your potential clients. And let’s face it…sometimes they might be right.
A mistake some business marketers make is to focus solely on these mass media advertising elements when marketing their company. Though they may utilize promotional products in some cases, these dollars are spent only after the “real” advertising is done. Though many savvy business marketers are really beginning to understand the power of the promotional product, many are still utilizing them like “trinkets and trash.”
If you consider this promotional tool this way, those are the kind of results you will get.
In today’s marketing mix, well utilized promotional product campaigns can bring powerful, measurable results. But why do these imprinted items bring positive results? And more importantly to you, how can you utilize them to create real results in your marketing plan? That’s what we hope to continue to show you on this blog!
First let’s talk about WHY promotional products work.
There are many reasons for the many different situations, but let’s focus on three simple reasons why they are effect.
- Promotional Products are targeted!
- Promotional Products are cost effective per impression!
- Humans appreciate receiving valuable gifts!
Let’s elaborate just a bit.
Promotional Products are Targeted
This is one of the oldest reasons to utilize Promotional Products…and still a viable one. Done correctly, you are giving your promotional product (whatever that product might be) directly to the customer or potential customer. You are reaching out into their office, kitchen, car or yard and greeting them with your “who, what, where” message! As one of my first teachers told me, you are taking your business card and putting it on their wall (or desk or pocket). Since you are reaching directly to the people you want reach, there is little or no waste.
That same teacher handed me a calendar and asked me, “What is the worst thing that can happen to this when you give it to a client?”
I looked over the calendar for a moment, turned and cavalierly threw it in the waste basket. I waited for him to be upset, but he simply laughed and said, “Exactly!”
Smiling at the confused look on my face he explained, “You looked at the calendar—the advertising message—considered it and then discarded it. That’s the worst thing that can happen. But consider this; that is the BEST thing that can happen to nearly all other kinds of advertising! If someone listens or sees an ad long enough to consider it, that ad has succeeded. But with our advertising that is your worst case scenario! Most likely that calendar will be hanged and give you valuable advertising space on the customer’s wall all year.”
Which leads nicely into…
Promotional Products are Cost Effective
When considering many advertising venues you will hear terms like range, frequency, circulation to showcase the overall power or effectiveness of the medium. And although those can be impressive statistics, they are not always totally accurate. Just because 100,000 people CAN listen to a radio station doesn’t mean they DO.
When measuring the effectiveness of a well-executed promotional product campaign, I like to consider the CPI or Cost Per Impression of an item. Measuring the CPI of an item gives you a stronger understanding about the power of an individual product. It also quantifies the value to you, the marketing professional, of that same product.
Let’s take a promotional watch for example.
A decent watch for a customer might cost you $20 (less or more but let’s go with this for this example; you can do the math for other price ranges). Initially $20 might sound like a lot to reach this customer. But consider that the average person looks at their watch about twice per hour, 10 hours per day. Let’s also assume they wear this watch for the better part of year, or 300 days. That customer has now looked at your branding message 20 times per day for 300 days…or 6000 times! Now if you divide that $20 watch by the 6000 times your branding message was in front of your customer you realize the CPI on this watch was $.0033 per impression! Not a bad investment for your marketing dollar!
Of course you can easily think through the math on any promotional item. You don’t need to know any fancy statistics; common sense will do the trick. That’s why some of the classic staples of the promotional products industry are products that have lasting power. The more long term usefulness a product has the more value it has to your brand!
Humans Appreciate Receiving Valuable Gifts
Though this sounds like sort of the “duh” moment, it’s deeper than that too. It is true that many people like to receive things that are free. Unfortunately sometimes that leads us to think of the lowest common denominator of mooch out there that only comes to trade shows for the free stuff. Those folks are out there…but that is not what I am talking about.
Studies show that giving your customers (or potential customers) a promotional “gift,” you actually create a sense of obligation in that person to do business with you. That’s right. It’s called the Rule of Reciprocity. Studies prove that by giving that $5 item, your customer will actually feel like they owe you or your company the opportunity to do business. You have provided them something of value. Interestingly enough, this Rule states that this effect increases over time. So the more often you present that prospect with a promotional “gift” the more likely they are to give you an order. They subconsciously feel like they owe you!
And though that might not “exactly” be the intention, it is a wonderful added benefit.
I make it a habit. Each time I go to visit one of my customers; I make sure I bring “goodies.” As I tell them, I don’t want them to say, “Oh no, Kirby is coming.” I want them to be excited for my visit saying, “Oh, Kirby is coming! I wonder what he will bring me!” I am NOT above gift giving to gain business. I will trade a $5 promotional item for $1000 worth of business every day!
So remember…promotional products work for three simple reasons. They are a very targeted form of advertising, they are cost effective and people love free stuff (the Rule
of Reciprocity)!
If you want to get more customers, get better customers and spend less money doing it, then a well-thought out promotional product strategy had better be a part of your marketing mix!
The key here is “well-thought out” plan.
If you simply go around handing out things with your logo to anyone and everyone, you have lost the idea of “targeted.” So in essence, you negate one of the things that make promotional products effective. Think about it…have you done that? Then you say, “Wow I didn’t get any return on that.” Of course you didn’t! You blew it!
So when you are creating your marketing plan for the end of this year and beyond, make sure you consider promotional products and their three benefits to take your results to the next level! If you want help, click here to contact us!
by Kirby Hasseman
In today’s world, more than ever, we need to connect and communicate with our customers and prospects. With that in mind, Calendars are foundational branded products…and they need to be in your marketing mix.
It never ceases to amaze me the number of really smart business people who get a case of the “yeah-buts” when they talk about calendar advertising. They have created all kinds of “yeah-buts” in their mind about why this form of advertising won’t work for them. They have many (in their mind) well-reasoned arguments about it too.
Yeah-but…they are wrong.
First things first, let’s “say this out loud.” Sometimes, in business, we overthink things that are not that complicated. I think maybe calendars might be one of those things. “Saying it out loud” forces you to simplify things and decide if (or if not) they make sense. Let’s apply it here. Say this out loud.
Do I want my customers and prospects to take my basic who-what-where message and hang it on their wall all year long?
Uh…of course you do!
Do I want these same customers and prospects to hang my brochure up on their wall all year?
Sure! That would be ideal for any type of business.
Do I want to have this sort of exposure (did I mention it was all year?) for the cost of one radio campaign?
Well-yes!
At its most basic, calendar advertising just makes sense. I call it a “foundational piece of marketing.” You are not going to use calendars alone to market your business. But it should be the base from which you build the rest of your marketing campaigns. Make sure you get your message on your clients wall (or desk, or pocket, depending on the calendar you choose) and then build from there.
One final question before I get to some of the “yeah-buts.” What is the worst thing that can happen to a calendar that you give to a client? Think about it. In reality, the worst thing that can happen is that your client looks at the calendar and then throws it away.
Right?
Guess what. That is the best thing that can happen to nearly any other form of major advertising! If a customer consumes your radio ad, notices it, and then it goes away, it’s done its job! So consider that the next time you tell someone calendars won’t work for you.
Now let’s address some of the “Yeah-Buts” and see if we can get rid of the myths.
“Yeah-But” no one uses calendars anymore!
Hogwash. Don’t get me wrong there has certainly been a shift to technology for personal calendars. I get it. But studies show that there are printed (that means promotional opportunities) calendars in nearly 80% of homes and 80% of businesses (thanks PPAI). In fact there is more than one. Homes average 3 printed calendars and offices average 2.
As a matter of fact, you hear more and more people getting excited to receive calendars because they believe that “no one” gives out calendars anymore! That presents a real opportunity for business owners to fill a need…and get a boost of advertising.
Here’s another “say it out loud” moment. That’s right. Many of your customers will be excited to get this “as a gift.” This foundational marketing tool will be valued because of its utility and will be looked forward too.
When was the last time you could say that about a cable ad?
“Yeah-But” calendars are expensive.
I totally disagree. It’s all relative folks. As I mentioned earlier, done right you can get a year’s worth of exposure for the cost of one mass-media campaign. Whether it’s with radio, TV or even (to a lesser degree) print ads, small businesses will spend thousands of dollars on campaigns that come and go in the blink of an eye. But then these same marketers will balk at spending that on a year’s worth of exposure directly in the office of the customer they are trying to reach. This argument just doesn’t make sense.
Now it’s worth mentioning there are multiple ways to create a calendar campaign. You can use a stock calendar with great pictures and a basic area for imprint. Or you can create a completely custom calendar with your own pictures and information. Each of these options has real merit…depending on the target you want to reach.
As a rule, stock calendars can be less expensive. So if cost is a real concern for you, this might be a better option. But the cost of custom calendars has come down with digital printing, so you might be surprised with the cost-effectiveness of this option. You simply need to decide what you want to accomplish and then move toward that option. We will discuss that more later.
The basic point is calendar advertising is an extremely cost effective way to promote your business or organization. It is less than pennies per exposure. And I think most importantly, it is not wasted. Your message is reaching directly into the homes, offices, desks and minds of your target market.
“Yeah-But” calendars are passé.
Maybe it’s because calendar advertising has been around for 100 years. Maybe it’s because some business marketers are always chasing the new “shiny” thing. But sometimes the “yeah-but” comes because they think calendars are an old way to go to market. Maybe you think that.
Remember that “say it out loud” thing? Let’s do that again. I want you to say:
“I don’t want to use an advertising and marketing tool because it has worked for 100 years for thousands of companies.”
Sounds dumb, doesn’t it?
Calendar advertising is NOT passé. It is proven. Hundreds of thousands of companies have utilized this tool in the tool box to promote and grow their business. Nothing is around in the business world this long if it doesn’t work.
Period.
“Yeah-But” I get lots of calendars and I throw them away.
Congrats! You are super popular. But here’s the thing; you are the exception. Many people actually go to the mall during the holiday season and buy themselves a calendar. If that is your client, you just missed a huge opportunity.
The other problem with that argument is this you might throw a few away, but most people keep their favorite. So the issue is not that you get too many calendars. The issue is you get too few that move your excitement meter. I always tell people that the cost of a calendar is not determined at the point of purchase. It’s determined at the point of hanging.
If you spend $.50 each on 1000 crappy calendars and
only 1 of them is put on a wall, then that was one damn expensive calendar.
The rule is the same for mugs, mouse pads and calendars. Yes, most people have one. But if you give them one they like better, they will use yours. So don’t always go cheap on the calendar. It might be a very expensive mistake.
So now I have addressed just a few of the “yeah-buts.” You either believe me or you don’t. My guess is, if you are still reading, you do! So let’s talk about some options for calendars…and which might make sense for you.
Stock Calendars
There are tons of shapes and sizes and themes when it comes to “stock” calendars. Basically a stock calendar is simply a calendar that is mass-produced that has a specific space for you to put your business information on. Some examples of stock calendars include:
Appointment Style Wall Calendars: These wall calendars are the most popular style of promotional calendar. They often come with pictures ranging from scenic to puppies and kittens to motivation and thousands of others. These can be a great inexpensive way to reach customers in their home or cubicle.
Executive Style Wall Calendars: These are generally larger, grander calendars that are meant to be displayed in an executive office or board room.
Year At A Glance Wall Calendars: The name says it all. These calendars show the entire year on one page and are perfect
for planning.
Desk Planners: These calendars are used all over the world to plan hair appointments, schedule vacations, and
massages. Though some people believe that calendars are only being done on the computer, this type of calendar is still very popular.
Desk Pad: A great calendar to be able to have right on the desk to display appointments.
And there are lots and lots of other stock styles as well. What you need to do as a business marketer is simply decide where you should best try to reach your customer. Then choose the style of calendar best suited for that location.
A big advantage of a stock calendar is you can purchase a small quantity without breaking the bank. You have less flexibility on what you can put on them. But stock calendars can be extremely effective when done right!
Custom Calendars
As the name suggests, a custom calendar can be created from scratch to fulfill any of the above styles…but with your company’s pictures, styles, information and more. I always tell my clients that they are starting with a blank piece of paper. So within reason, you can do pretty much whatever you want to do on a custom calendar.
The custom calendar is fantastic because you go from putting your “who-what-where” message on the wall (which is great) to putting your entire company brochure on the wall. You can showcase products, services, case studies, success stories and more. You really have a chance to go all out and “story tell” on a custom calendar.
In addition, though Custom Calendars are generally more expensive than stock calendars, the cost has really come down. So reach out to your promotional consultant before you dismiss the idea of creating a custom calendar. It might be more in your budget than you think! Click here to learn more about our print offerings.
What it boils down to is, you should be incorporating calendar advertising into your marketing budget. Create a calendar campaign that you can be excited about and then build the rest of your advertising the rest of the year on top of it. Once you create the solid “foundation” you will find a great year can be built with ease!
If you want more foundational marketing tips on how to use branded merchandise to grow your organization, here are some things you can do. First, check out our blog page. We have lots of information like this there. You can sign up for our VIP newsletter. We send out one email per week with our content. Finally, you can check out the book this was originally written in Delivering Marketing Joy.
by Kirby Hasseman
If you are looking for a great branded gift item for your team or your customers, drinkware is a great category to consider. Why? There are plenty of reasons, but here are a few.
First, no sizing. While apparel is a wonderful item to give your team (and you should) you need to make sure you have the right sizes, or the gift is a waste. Functionality. Everyone uses drinkware. And if you get your team or your best customers a NICE piece of drinkware, they will use yours. It’s Personal. Anything you are putting in your mouth is personal! So tying your brand to something legitimately personal ties them more emotionally to you.
But what piece of drinkware?
At Hasseman Marketing, many of our team lean lean toward the Vacuum Tumbler. A vacuum tumbler (often a Yeti style mug) is double walled and insulated to keep your coffee hot and your ice cold for hours. With that, they are functional regardless of what kind of drink your recipient enjoys. Want to sip on a coffee all day, these work great! And if you like to enjoy a cold beverage by the pool all day, these have you covered as well.
But which Vacuum Tumbler? We asked our team!
Kelly Bowe Says: “The Viking Tumbler is always my go to tumbler. That’s the one I always bought for the hospital and everyone always loved it. The price was right and the quality was top notch.”
Jeff Wickerham Says: “Celeste: I love this tumbler! It is vacuum sealed, but unlike most vacuum sealed tumblers, it is ceramic. The Celeste has the traditional coffee cup feel but keeps my coffee hot, so it is the best of both worlds!”
Kirby Hasseman Says: “I love the Urban Peak tumblers. They have great performance as a tumbler, and the full color decoration is amazing. Oh…and you can personalize it so everyone makes sure they have the right tumbler.” (Yes…I just quoted myself there).
Regardless of what style you like the best, during this time we have a great opportunity to show our team and our customers how much we really appreciate it. Let’s not waste it. Please let us know if we can help. Remember, we have drop ship programs that can help you send your branded merchandise directly to their door!
