Delivering Marketing Joy is an award-winning interview show that helps marketers level up. Each week, Kirby Hasseman interviews the best and brightest minds in marketing to help you level up. This time on Lessons from DMJ, Kirby talks with Taylor Borst about creating great events and saying YES to opportunities outside of your comfort zone.
In this Delivering Marketing Joy, Taylor Borst, the Senior Director of Marketing and Vendor Relations at ASB, pulls back the curtain to reveal the intricate behind-the-scenes work that goes into orchestrating successful events. Taylor’s insights offer a unique perspective on the event planning and marketing industry, highlighting the importance of collaboration, continuous learning, and stepping outside of one’s comfort zone.
From discussing upcoming events to the evolution of her role, Taylor provides a comprehensive overview of her work at ASB. She delves into the importance of building relationships within the industry, the challenges and insights gained in vendor relations, and the philosophy behind creating events that foster long-lasting connections.
Upcoming Events
As the Senior Director of Marketing and Vendor Relations at ASB, Taylor Borst is always looking ahead to the next big event. In the video, she mentions two upcoming events that the team is currently preparing for – an end-user show in Minnesota and a similar event in Denver. These events are significant milestones in ASB’s calendar, requiring meticulous planning and coordination.
Each event is a unique opportunity for ASB to showcase its offerings and build relationships with end users. The team puts in a lot of effort to ensure that each event is a success, from securing the venue to coordinating with vendors and ensuring that every attendee has a memorable experience.
ASB Accelerate Event and Summit
ASB is also gearing up for an ASV accelerate event and their 10th-anniversary Summit. These events are significant landmarks for the company, marking a decade of success and growth. The ASV Accelerate event is designed to fast-track the success of ASB’s partners, providing them with valuable insights and resources.
The 10th-anniversary Summit, on the other hand, is a celebration of ASB’s journey so far. It’s an opportunity for the team to reflect on their achievements, learn from their experiences, and set goals for the future. Taylor and her team are working tirelessly to ensure that these events are memorable and impactful.
Website Refresh and Trend Report
In addition to planning events, ASB is also working on a website refresh and updating a trend report for sales associates. The website refresh is a crucial project aimed at improving the user experience and showcasing ASB’s offerings in the best possible light. The updated trend report, on the other hand, will provide sales associates with valuable insights into the latest industry trends, helping them stay ahead of the curve.
Both these projects underscore ASB’s commitment to continuous improvement and staying at the forefront of the industry. They are a testament to the team’s dedication to providing the best resources and support to their partners and associates.
Collaboration and Building Relationships
One of the key themes that Taylor emphasizes in the video is the importance of collaboration and building relationships in the industry. She believes that success in the event planning and marketing industry is built on strong relationships – with vendors, partners, and attendees.
Collaboration is at the heart of everything ASB does. From planning events to updating their website, every project is a team effort. Taylor also highlights the importance of building strong relationships with vendors, as these partnerships are crucial for the success of their events.
Evolution of Role and Insights in Vendor Relations
Taylor also discusses the evolution of her role at ASB and the insights she has gained in vendor relations. Over the years, she has learned to navigate the challenges of vendor relations, gaining valuable insights that have helped her in her role.
She talks about the importance of understanding the needs and expectations of vendors, and how this understanding can help create successful events. Her experiences in vendor relations have also taught her the importance of flexibility and adaptability in the fast-paced world of event planning and marketing.
Creating Events with Great Experiences and Long-lasting Connections
Creating events that provide great experiences and foster long-lasting connections is at the heart of ASB’s philosophy. Taylor shares how the team focuses on every attendee as a customer, ensuring that each person feels valued and appreciated.
They prioritize attendee feedback, utilizing a vendor advisory board for input, and conduct multiple site visits for each property to ensure everything is perfect. They also learn from other industry events, constantly seeking ways to improve and provide the best experience for their attendees.
Saying Yes to Opportunities Outside of Comfort Zone
Taylor emphasizes the importance of saying yes to opportunities outside of one’s comfort zone. She believes that growth comes from challenging oneself and stepping into the unknown. She cautions against using boundaries as a crutch and encourages intentional decision-making.
Whether it’s taking on a new project or stepping into a new role, Taylor believes in embracing challenges and learning from them. This mindset has been instrumental in her success and is a key part of ASB’s culture.
Conclusion
In conclusion, Taylor highlights the importance of teamwork, collaboration, and continuous learning in the event planning and marketing industry. She believes that success comes from working together, building strong relationships, and constantly seeking ways to improve.
Her insights offer a unique perspective on the industry, shedding light on the behind-the-scenes work that goes into creating successful events. Whether you’re an industry professional or just curious about what goes on behind the scenes, Taylor’s insights offer valuable lessons and inspiration.
Quinn Bui, a rising star in the industry and the national sales manager for Rupt, is the focus of this article. His journey from running his own multi-line business to joining Rupt, a company set to disrupt the industry with its unique features, is a tale of ambition, innovation, and community. Bui’s experience with van life and his insights into work-life balance also offer a unique perspective on the lifestyle of a sales rep in the industry.
Quinn’s story is not just about his professional journey, but also about the industry as a whole. He speaks of it as a big family, a community excited about Rupt’s products and supportive of their mission. This article will delve into Quinn’s transition to Rupt, the company’s unique features and the industry’s response, as well as Quinn’s personal experience with van life and work-life balance.
Transition to Rupt
Quinn Bui’s journey to Rupt began when he was running his own multi-line business in December. A phone call from Jason Lucash about a new opportunity at Rupt set the wheels in motion. Intrigued by the prospect, Quinn decided to join Rupt as their national sales manager, a decision that marked a significant transition in his career.
His move to Rupt was not just a career shift, but also a chance to be part of a company that was set to disrupt the industry. Quinn’s experience and expertise were instrumental in shaping Rupt’s vision and strategies, making his transition to the company a significant milestone in his professional journey.
About Rupt
Rupt is a company that aims to disrupt the industry with its unique features. They offer one-piece minimum orders, full-color capabilities, and a 48-hour turn time, setting them apart from their competitors. Their operations are spread across three different locations, ensuring efficient and timely delivery of their products.
But what truly sets Rupt apart is their commitment to sustainability. The company is carbon neutral and uses recycled materials for its products. This not only reduces their environmental footprint but also appeals to a growing consumer base that values sustainable and eco-friendly products.
Excitement in the Industry
The industry has responded positively to Rupt’s innovative approach. Quinn describes the industry as one big family, a community that is interested in what Rupt is doing and supportive of its mission. This sense of camaraderie and collaboration is a testament to the industry’s openness to innovation and change.
The excitement about Rupt’s products is palpable. Their unique features and commitment to sustainability have caught the attention of many in the industry, leading to collaborations and partnerships that further Rupt’s mission. This positive response is a testament to the industry’s readiness for disruption and change.
Van Life and Work-Life Balance
Quinn’s experience with van life offers a unique perspective on work-life balance. He had been living the van life while running his own business and continues to do so while working for Rupt. This lifestyle, he says, has improved his work-life balance, offering him the flexibility and freedom that a traditional office setting might not provide.
As a sales rep, Quinn’s van life has also allowed him to be closer to his clients and understand their needs better. His unique lifestyle has not only improved his work-life balance but also made him a more effective and empathetic sales rep, further enhancing his role at Rupt.
Conclusion
Quinn Bui’s journey with Rupt is a testament to the company’s innovative approach and the industry’s readiness for change. He invites people to learn more about Rupt on their website or by reaching out to him for a virtual presentation. His story is a reminder of the power of innovation, community, and a balanced lifestyle in shaping a successful career in the industry.
Each week on DMJ 1 on 1, Kirby Hasseman takes on a different topic to help provide value to those looking to grow a brand or organization. This time Kirby talks about mastering the 3 R’s of business…and how branded merch can help. Watch now!
How To Master The 3 R’s Of Business with Branded Merch
Mastering the three R’s of business – retention, repeat business, and referrals – is a crucial aspect of any successful enterprise. In this article, we delve into the importance of these three R’s and how branded merchandise can be leveraged to optimize these business aspects. We’ll explore how showing appreciation to your customers can significantly improve retention, how branded merchandise can boost repeat business, and how it can also incentivize referrals, thereby contributing to business growth.
Branded merchandise is not just a marketing tool; it’s a tangible representation of your brand that customers can appreciate and remember. It’s a way to make your business more top-of-mind for your customers, increasing the likelihood of repeat business and referrals. So, let’s dive into the details and learn how to master the three R’s of business with branded merch.
Retention
Customer retention is a vital aspect of any successful business. It’s often said that it’s cheaper to keep an existing customer than to acquire a new one. However, many businesses lose customers due to perceived indifference. This is where showing appreciation to your customers comes into play.
One effective way to show appreciation is through the use of branded merchandise. It’s a tangible way to express gratitude, making your customers feel valued and appreciated. Consider creating a quarterly appreciation program for your top customers, where you can distribute branded merchandise as tokens of your appreciation. This not only improves customer retention but also strengthens your brand’s relationship with its customers.
Repeat Business
Repeat business is the lifeblood of any successful enterprise. It’s a testament to your brand’s quality and reliability. Branded merchandise can play a significant role in increasing the frequency and size of customer orders. A study showed that customers who received branded merchandise ordered 18% faster and 18% more, highlighting the impact of branded merchandise on repeat business.
Offering customers something of value, like branded merchandise, helps them remember your brand when making a purchase. It’s also important to consider where your ideal customer is when they realize they need your brand’s service. By strategically placing your branded merchandise, you can ensure that your brand is top-of-mind when your customer needs your service.
Referrals
Referrals are a powerful tool for business growth. A happy customer is the best brand ambassador, and with the right incentives, they can refer others to your business. Branded merchandise can be an effective incentive for customers to refer others.
Consider creating a referral program where customers are rewarded with branded merchandise for successful referrals. The key here is to utilize quality branded merchandise that represents your brand well. This not only incentivizes referrals but also ensures that your brand is represented positively in the eyes of potential customers.
Conclusion
In conclusion, branded merchandise is more than just a marketing piece; it’s a tool that can significantly improve customer retention, boost repeat business, and incentivize referrals. By strategically utilizing branded merchandise, businesses can ensure that they are always top-of-mind for their customers, leading to increased business growth and success.
Each week on DMJ 1 on 1, Kirby Hasseman takes on a different topic to help provide value to those looking to grow a brand or organization. This time Kirby tackles the question everyone has been asking. “What are all these charges on Branded Merch?” Have you ever been confused or frustrated by your invoice after purchasing branded merch? Then this episode is for you! Watch now…and feel free to read below.
DMJ 1 on 1: What Are All These Charges on Branded Merch?
The world of branded merchandise can be a labyrinth of extra charges and hidden fees. It’s a common experience for clients to receive an invoice that’s significantly higher than the initial quote, leading to confusion and frustration. Today we set out to demystify the pricing structure of branded merchandise and educate viewers on the various charges associated with it.
The video acknowledges the complexity of the pricing structure in the branded merchandise industry. It explains that these extra charges are often necessary for suppliers to compete on price in the industry. The goal of the video and this article is to provide insight into the pricing structure of branded merchandise and educate viewers about the extra charges associated with it.
Screen Charges
Screen charges are fees associated with creating physical screens for screen printing. These charges are necessary for each color used in the design. This means that a design with multiple colors will have multiple screen charges. Suppliers often save screens for up to two years, which can save on costs for repeat orders. However, screen charges can significantly impact the cost of branded merchandise, especially for small orders or designs with multiple colors.
While these charges may seem excessive, they are a necessary part of the screen printing process. The creation of screens involves labor and materials, and these costs need to be covered. Understanding this can help clients make informed decisions about their design and color choices.
Setup Fees
Setup fees are another common charge in the branded merchandise industry. These fees cover the time and labor required to set up machines and prepare for printing. Setup fees are common in digital printing and other printing methods that don’t require physical screens. Repeat setup fees may be charged for subsequent orders of the same design. These fees help suppliers cover the cost of labor and maintain competitive pricing.
Run Charges
Run charges are additional fees for running the job multiple times or in different locations. These charges may apply when printing multiple colors or printing in different areas of the product. Additional run charges can increase the overall cost of the order, especially for small quantities or complex designs.
Embroidery Charges
Embroidery charges are associated with creating digital files and setting up embroidery machines. A DST file is used to guide the sewing machine and ensure accurate embroidery. Embroidery charges are typically a one-time fee unless modifications to the design are requested. Keeping the art consistent can help avoid additional charges.
Art Charges
Art charges may apply when the provided artwork needs to be converted to a vector or camera-ready format. Vector art ensures that the design remains clear and doesn’t pixelate when resized. Art charges can be avoided by providing high-quality vector art. However, suppliers may need to clean up or modify artwork, resulting in additional charges.
Proof Charges
Proof charges are fees for reviewing and approving artwork before production. Proof charges act as an insurance policy to ensure the correct artwork is used. Some suppliers may charge proof fees, while others may not. As Kirby mentioned in the video, this charge can be a source of frustration for distributors and clients. But these charges have been created by using the supplier as the “art department” and requesting multiple proofs on every order. Implementing a system of one free proof could encourage better artwork preparation.
Less Than Minimum Charges
Less than minimum charges are fees for ordering quantities below the supplier’s minimum requirement. Suppliers may charge less than minimum fees to compensate for the inconvenience of producing smaller quantities. These charges cover the cost of handling and storing excess inventory.
PMS Color Match Charges
PMS color match charges are fees for matching specific colors using the Pantone Matching System. PMS color match ensures precise color reproduction for brands with specific color requirements. Matching colors accurately may require additional time and effort, resulting in extra charges. This fee will be charged for each color that needs to be specifically matched.
Shipping Charges
Shipping charges cover the cost of delivering the branded merchandise to the client. Shipping charges are necessary when products need to be shipped across the United States. Suppliers may include shipping charges in the overall pricing or list them separately. Considering shipping options and planning ahead can help mitigate shipping charges. But make no mistake, no distributor has the space to house the (over) 1 million promotional products for sale. So there will be a cost of shipping to deliver your order.
Conclusion
The world of branded merchandise can be a labyrinth of extra charges and hidden fees. However, understanding these charges can help clients make informed decisions and avoid surprises on the invoice. The goal of this article is to educate viewers about the extra charges associated with branded merchandise and provide insight into the pricing structure of the industry.
Remember, it’s always a good idea to ask for all charges upfront. This can help avoid surprises on the invoice and ensure that you’re getting the best value for your money. So the next time you’re ordering branded merchandise, don’t be afraid to ask questions and get the information you need.
Each week on DMJ 1 on 1, Kirby Hasseman takes on a different topic to help provide value to those looking to grow a brand or organization. Unveiling our latest video, DMJ 1 on 1: The 5 Must-Haves For a Health & Wellness Program. Submerge yourself into the critical components required to craft a triumphant health and wellness program within your organization. Watch now…and dig in below.
The latest DMJ 1 on 1 brings to light five essential components for a health and wellness program to have a significant impact. Kirby shares this involvement in health and wellness programs through their work in communications and branded merch. They highlight the financial benefits of implementing a health and wellness program, such as lower medical costs and reduced absenteeism. This article will delve into these five must-haves and explain why they are critical for the success of any health and wellness program.
These five components are an enrollment plan, a design plan, a merch plan, a communication plan, and an exercise plan. Each of these plays a unique role in ensuring the effectiveness and success of a health and wellness program. They not only help in engaging the participants but also ensure that the program is aligned with the organization’s brand guidelines, thereby creating a unique identity for the program. Let’s explore each of these components in detail.
Enrollment Plan
The first must-have for a successful health and wellness program is an effective enrollment plan. This plan is crucial to ensure active participation and engagement in the program. It’s not enough to just have a program in place; it’s equally important to create excitement and engagement around it. This can be achieved through effective communication and marketing strategies.
One of the ways to generate interest and encourage sign-ups is by utilizing email scripts, videos, and CEO involvement. A multi-step enrollment process can also be implemented to increase engagement and commitment. This process can help in creating a sense of ownership among the participants, thereby increasing their commitment to the program.
Design Plan
Next up is the design plan. It’s recommended to have a design plan that aligns with the organization’s brand guidelines but is unique to the health and wellness program. This helps in creating a distinct identity for the program, which can encourage self-identification and accountability among participants.
It’s important to get buy-in from the marketing team to ensure the consistency and effectiveness of the design plan. A well-thought-out design plan can not only reflect the brand guidelines but also distinguish the health and wellness program from other initiatives of the organization.
Merch Plan
A merch plan is another essential component of a health and wellness program. It’s important to provide quality and appealing merchandise that aligns with the program’s goals and values. This can serve as a motivation for the participants and encourage them to actively participate in the program.
Consider having a strategic merch release plan to maintain participant engagement and motivation. Also, it’s advisable to pre-plan and order merchandise in advance to ensure timely delivery and avoid last-minute stress. This can help in keeping the participants excited and engaged throughout the program.
Communication Plan
A communication plan is crucial to regularly engage and inspire participants. This can include daily or weekly communication via email, text, or a company app. Consistent communication is key to motivate and educate participants about the program and its benefits.
Various communication channels can be utilized to reach participants effectively. It’s also important to incorporate mental health components into the communication plan to address holistic well-being. This can help in creating a comprehensive health and wellness program that caters to the physical as well as mental health of the participants.
Exercise Plan
Last but not least, an exercise plan is necessary for a successful health and wellness program. This plan should provide information and options for different types of exercise, including meditation and workouts at the workstation. Offering exercise resources and guidance can empower participants to take control of their fitness and mental health.
The exercise plan should include options for various exercise types, such as meditation, yoga, and workouts that can be done at the workstation. It’s important to ensure that the exercise plan is attainable and adaptable to accommodate participants’ different schedules and work environments. This can help in making the program more inclusive and effective.
Conclusion
The fact is, most health and wellness programs lack all five of these components. However, having them can significantly impact the program’s effectiveness. By incorporating these five must-haves, organizations can create a comprehensive and effective health and wellness program that not only benefits the participants but also contributes to the organization’s overall success.
